To: Tae Spam Kim who wrote (124952 ) 5/15/1999 2:10:00 AM From: stockman_scott Read Replies (1) | Respond to of 176387
<<One of the most impressive things about DELL is that the company is on the cutting-edge of web commerce.>> Tae: I totally agree. DELL is committed to CONSTANT and never ending improvement. Check this out... <<Dell rolls out ambitious B2B initiative By Michael R. Zimmerman, PC Week Online May 13, 1999 9:52 AM ET LAS VEGAS -- Dell Computer Corp. wants to be more than just the biggest online commerce site on the Web. It wants to be a leading facilitator of business-to-business e-commerce as well. To make that strategy a reality, the Round Rock, Texas, direct marketer announced here at N+I it is engaging enterprise resource planning providers, such as SAP AG, Oracle Corp., PeopleSoft Inc. and Baan Co., in a new concept known as Premiere Commerce. Key to the plan is the integration of the various ERP vendors' respective systems with Dell's own customized Premiere Pages. Premiere Pages, which are offered for free to any company that requests them, are Web pages that provide companies predefined configuration, pricing and availability (among other things) information on systems, components and peripherals. Up to now, those pages, which Dell says currently total 15,000, have been static, with specific configurations and pricing, and accessible to only a select few. Premiere Commerce takes the concept a big step forward by enabling customers to include a variety of configurations and upgrade possibilities. Pricing is updated dynamically by Dell, remotely and in the background. And workflow technology has been added to the pages, enabling companies to offer the pages to a variety of employees. As a result, a manager, for example, could log onto his or her company's Premiere Page and construct a purchase order. After the form is saved, a procurement manager could look at the request and check that the manager's order is in order. If it is, the procurement manager can approve the order and send it on to Dell. In addition to these changes, Dell is working with customers who have large ERP installations and who want to integrate those applications with the procurement process via Premiere Pages. A handful of companies are currently up and running small pilot projects, officials here said. Streamlining purchasing ''This is going to streamline purchase authorization,'' said Dell Chairman and CEO Michael Dell in a question and answer session following his keynote speech here Wednesday afternoon. Dell Senior Vice President and Group General Manager Joe Marengi added that Dell will play no favorites with regards to its ERP support. ''We'll be very agnostic about it,'' Marengi said. ''We have to remain open.'' Marengi added that Dell would not be actively pursuing the ERP vendors. Rather, the Premiere Commerce concept is intended to handle the needs a customer has first. ''We'll take a customer, see what needs they have and how to service them, then work it backwards," he said. "We'll start with the customer and move backwards.'' Companies that ignore the benefits the Internet has to offer, according to Dell, or that treat it as a side show, will pay the price down the road. ''You can't treat the Internet like something that gets bolted onto your company,'' he said. In the near future, ''all companies will be forced to answer the question, 'How do you use information to better enhance the relationship with customers?''' There's little doubt that Dell is practicing what it preaches. In his 45-minute speech, Dell doled out statistic after statistic about his company's successes on the Web. A sampling: *24 percent of the company's support is handled online. *Dell receives 50,000 e-mail messages a month from customers. *It receives 100,000 order-status-requests a month. *Dell is the largest commerce site on the Web. *Online traffic has increased 11 times since last year. *Online revenue has increased 14 times since last year. *The company is pulling in $100 million in revenue a week from online sales. And more than 25 percent of the company's overall revenue is derived from online sales (Dell wants that number to grow to 50 percent within a couple of years.) Asked by an audience member at one point what gets him up in the morning, a thoughtful Dell replied, ''Well, beating IBM, beating Compaq, and beating HP.''>>