Compaq Delivers FutureSourcing Services for SAP R/3 Operations in Windows NT Environments
May 18, 1999 09:07 AM
HOUSTON--(BUSINESS WIRE)--May 18, 1999--
Editor's Summary:
--Expands Compaq's outsourcing services capability as an Application Service Provider (ASP) for the SMB market segment.
--Builds on Compaq's leadership and expertise in SAP installations, Microsoft Windows NT integration, and operations management.
--Service to be sold exclusively through authorized channel partners to the SMB market segment.
Compaq Computer Corporation CPQ today announced the Compaq FutureSourcingSM Utility for SAP R/3, offering comprehensive services for a secure, reliable, and ready-to-go infrastructure supporting SAP R/3 4.0 applications for Microsoft Windows NT. The Compaq FutureSourcing Utility for SAP R/3 gives small-to-medium-sized businesses immediate access to enterprise-class systems and expertise to implement SAP applications.
The new utility service will be sold to the small and medium business market exclusively by authorized Compaq resellers and integrators who wish to add complementary capabilities to their SAP services in the continental United States.
In support of the Company's NonStop(R) eBusiness model, Compaq Services will deliver the service over the Internet from its Operations Management Center in Colorado Springs, Colo. Compaq is offering round-the-clock server management and network support within its Class A datacenter. FutureSourcing Utility for SAP R/3 supports the application's sales and distribution, manufacturing, and finance modules.
"The Compaq FutureSourcing for SAP R/3 Utility encompasses the experience and expertise we've developed over several years of providing custom infrastructure operations management services on a contract basis," said Tim Leisman, Vice President and General Manager, Operations Management Services, Compaq Services Group. "This new offering also expands Compaq's portfolio of computing utility-based outsourced service offerings that support customers' needs to manage their total cost of ownership through predictable costs."
The demand for information technology (IT) to support customers' dynamic business requirements is becoming as critical as electricity and telephone service. Six years ago, the former Digital Worldwide Services, now Compaq Services, introduced the industry's first PC Utility, a comprehensive suite of services including asset management, support, and financing. Last fall, Compaq announced the Microsoft Exchange Utility service. Leisman added, "These offerings give customers reliable and flexible computing and applications services for a set price per seat."
Compaq's FutureSourcing brand of outsourcing services delivers the capability, capacity, and coverage to meet companies' IT needs as they move to complex, distributed client/server environments.
Partner-based Selling Model
This is the first Compaq FutureSourcing utility to be offered exclusively by Compaq authorized partners to the small and medium business market, extending Compaq's reach to that market segment in the United States. Compaq Services also offers its FutureSourcing utilities direct to larger multi-national enterprises.
Two partners today announced that they will resell the Compaq FutureSourcing Utility for SAP R/3. They are OAO Technology Solutions, Inc. of Greenbelt, Md., and Total Tec Systems, Inc., of Edison, N.J. These two existing Compaq partners have provided SAP-related products and services to more than 30 customers.
OAO Technology Solutions OAOT oaot.com, a leading provider of information technology solutions and services, has been working with Compaq Services in several outsourcing engagements, including Citibank, TransAlta, and the University Health Network, formerly The Toronto Hospital. OAO Technology Solutions is a SAP National Implementation Partner and a Microsoft Certified Solution Provider.
"The FutureSourcing Utility for SAP R/3 is a natural extension to our existing relationships with Compaq and our Windows NT and SAP expertise," said Greg Pratt, Chief Executive Officer, OAO Technology Solutions. "We expect customers to be very interested in outsourcing the management of the infrastructure supporting SAP-based applications."
Total Tec Systems, a Compaq enterprise distributor and solutions provider, resells only Compaq systems. Later this spring Total Tec will open an SAP demonstration center in New Jersey featuring Compaq ProLiant servers and Compaq AlphaServers and high-availability Compaq StorageWorks products.
Larry Holzenthaler, Vice President, Marketing and Sales, Total Tec Systems, said, "The FutureSourcing Utility for SAP R/3 is a perfect complement to what we offer. Some customers who select us for design, integration, deployment, and support services may also want to outsource operations management to an experienced provider such as Compaq. For many years with Digital, and now with Compaq, we have grown our services business by providing mission critical business continuity and recovery services."
FutureSourcing Utility for SAP R/3 for Windows NT
Compaq, SAP's largest partner, is the first company to have more than 5,000 SAP installations worldwide and has won nearly 50 percent of the market for SAP in Windows NT environments. Compaq ProLiant servers are dedicated per customer for the new service, and access via the Internet is secure with Compaq AltaVista software. Compaq Services manages and supports the servers and the computing environment within its Operations Management Center in Colorado Springs. The customer or its selected partner is responsible for the Internet connection and operations within the client's facility.
The following capabilities are delivered by Compaq at a fixed price based on users, dedicated servers and delivery team per customer, and installation of one SAP upgrade per year:
--Class A datacenter with maximum security, multiple power sources and telecommunications connections with fire prevention and detection systems
--99.95 percent uptime guarantee, 24 hours a day covering systems and the network in Compaq's Operations Management Center
--A configuration validated at Compaq's SAP Competency Center ss. Operations support via the Internet or toll-free emergency telephone number
Service options from Compaq or its partners include business continuity and disaster planning at the client site, SAP consulting, local and wide area network management, end user help desk, systems configuration, installation, technology refresh, and financing.
Pricing and Availability
Pricing for the Compaq-supplied services will be negotiated between the Compaq reseller partners and their customers. The approximate price range is from $600 per concurrent user per month for 50 people, to $300 per concurrent user per month for 600 people. Client software licenses are not included in the FutureSourcing Utility for SAP R/3.
Company Background
Compaq Computer Corporation, a Fortune Global 100 company, is the second largest computer company in the world and the largest global supplier of computer systems. Compaq develops and markets hardware, software, solutions, and services, including industry-leading enterprise computing solutions, fault-tolerant business-critical solutions, enterprise and network storage solutions, commercial desktop and portable products and consumer PCs. The company is an industry leader in environmentally friendly programs and business practices.
Compaq products are sold and supported in more than 100 countries through a network of authorized Compaq marketing partners. Customer support and information about Compaq and its products are available at compaq.com, or by calling 1-800-OK-COMPAQ. Product information and reseller locations are available by calling 1-800-345-1518.
Compaq, Registered U.S. Patent and Trademark Office. Product names mentioned herein may be trademarks and/or registered trademarks of their respective companies.
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