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Technology Stocks : Newbridge Networks -- Ignore unavailable to you. Want to Upgrade?

To: Win-Lose-Draw who wrote (11574)	5/24/1999 1:25:00 AM
From: pat mudge	Read Replies (1) \| Respond to of 18016

When companies such as these invest in a start-up like Juniper, are they doing it for the post-IPO investment windfall, or are they doing it because they want the product being developed? I believe both. Initially they want to stimulate the technology and have access to it on a preferred basis if it succeeds. If they only wanted to benefit from an IPO, they would essentially be a VC and spread their money across a wider range of technologies. Siemens, for example, has a VC arm and does just that. The following article mentions NN in relation to C&W's contract with IBM: newspage.com CABLE & WIRELESS COMMUNICATIONS: Cable & Wireless awarded contract to extend IBM's European call centre May 21, 1999 M2 PRESSWIRE via NewsEdge Corporation : Cable & Wireless Communications is providing OM with the capacity to handle four times as many calls in and out of its customer call centre in Greenock, Scotland. Under the two year, deal, CWC is delivering a range of products including Compressed Managed Private Line (CMPL) which gives IBM the extra capacity and is working with a number of strategic partners, including Newbridge Networks and other European PT0 suppliers, to provide an end to end managed service for compressed voice. This new agreement capitalises on Cable & Wireless' increasing strength in Europe and follows on from an initial one year contract awarded by IBM for the supply of end to end International Bandwidth solutions across 13 European countries to Greenock. During this first contract, won against BT and AT&T, CWC invested GBP 1.5 million to upgrade the site access, and bring SDH over fibre to IBM Greenock. This, alongside the trouble-free installation of the International Circuit and the company's flexible pricing package, was an instrumental factor in the award of the new contract. IBM Greenock is one of the key IBM locations in the UK. In May 1998, IBM chose its Greenock Customer Service site to support the rationalisation of the company's European Call Centres. Denmark, Germany, Austria, Switzerland, Italy, The Netherlands, Belgium, France, Nordics and Ireland. The 13 European call centres were consolidated into offices at Greenock, where the 400- agent centre handles up to one million calls per day in 11 different languages, including IBM's general enquiries service and Partnerline, the company's information line for business partners. The centre gives IBM's customers improved access to products and services, along with quicker response times. Gerry Blackwood, Director of the IBM General Services Centre, said: "The General Services Centre allows us to support our business goals of improved customer satisfaction, increased productivity and service excellence, while improving our competitive advantage Customer satisfaction is key in our business and this announcement is good news for our customers." Customers dialling IBM from any European country will be diverted to Scotland, and IBM has trained its call centre agents to answer incoming calls using native language an( telephone etiquette appropriate to each caller's country of origin. "The solution we are implementing offers a complete European solution for the IBM call centre operation at Greenock," comments Kerry Kelly, CWC account manager for IBM. "By providing a centralised call centre service, CWC is helping IBM make its products and services more accessible to its customers. Team work has proved vital to ensure that we have the circuits ready in sequence with the relocation of staff from IBM's European locations, and we expect to finish the roll out on time." CWC is currently installing the CMPL, service in Italy, the first of its European sites. The roll out is clue to complete by the end of April 1999. >>>>>>