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Technology Stocks : Aspect Telecommunications (ASPT) -- Ignore unavailable to you. Want to Upgrade?


To: polarisnh who wrote (1142)5/20/1999 8:12:00 PM
From: corporal spewchunks  Read Replies (1) | Respond to of 2018
 
Right! From the legal front: This is one analyst we don't have to worry about:
SEX, LIES AND E-MAIL. A former analyst filed suit yesterday against Morgan Stanley Dean Witter for $1.35 billion in the latest chapter of a salacious tale that reads like an episode of The Practice. Back in April 1998, Morgan Stanley sacked investment analyst Christian Curry. The company said he got canned for misusing his expense account on nudie clubs. But Curry said it was because he's black and because kinky pictures of him taken during his college days appeared in the gay magazine, Playguy, without his permission. The case took a strange high-tech twist last August when police arrested Curry for allegedly trying to hire a hacker (actually an undercover NYPD detective) to break into Morgan Stanley's computers and place antigay and racist e-mails on the system, all in an attempt to give his case a boost But on Tuesday, the D.A. abruptly dropped the charges against him and alleged that Morgan Stanley had secretly handed Curry's college chum Charles Luethke $10,000 as payment for putting the disgruntled employee in touch with the cop posing as a hacker. Now the Manhattan D.A has trained its sights on Morgan Stanley and Luethke, who made the following cryptic remark to the New York Observer: ""There was a lot more money involved. It was intended for the cops, and (the D.A.) and the mayor knew what was going on. I am just waiting for the F.B.I. to make their move." Yikes! Morgan Stanley stock fell 3 3/16 to close at 95 13/16



To: polarisnh who wrote (1142)5/25/1999 8:21:00 AM
From: polarisnh  Respond to of 2018
 
Aspect Telecommunications and Vantive Team to Deliver Multi-media Customer Relationship Management Solutions

SAN JOSE, Calif. and SANTA CLARA, Calif.--(BUSINESS WIRE)--May 25, 1999--Aspect Telecommunications (Nasdaq:ASPT - news) and The Vantive Corporation (Nasdaq:VNTV - news), leading suppliers of customer relationship management (CRM) solutions, today announced a partnership that will deliver an integrated multi-media solution for the e-customer.

This solution will enable companies to more easily and more quickly deliver consistent customer service across multiple media -- voice, e-mail, or the Internet -- while also lowering the cost of integration. The combined Aspect and Vantive solution will allow organizations to share data between different repositories, route inbound customer inquiries to the most appropriate contact center agents and improve agent knowledge when fielding customer inquiries.

Companies undertake enormous efforts to develop and implement the underlying technology in order to handle a customer transaction from start-to-finish. ''Traditionally, CRM operations, such as call centers and front- and back-office applications have often required extensive custom integration to seamlessly support a company's CRM solution,'' said Beatriz Infante, Executive Vice President, Products and Services for Aspect Telecommunications. ''Businesses are seeking solutions that make this type of undertaking faster to implement and easier to update and maintain. The combined Aspect and Vantive solution directly addresses this business need.''

''We are pleased to be working closely with Aspect. An integration to Aspect's CTI functions in The Vantive Enterprise enables businesses to more easily implement a comprehensive CRM solution. This offering is a key component empowering our joint customers in supporting today's e-customer,'' said Jamie Schein, Vice President of Software Alliances for The Vantive Corporation.

The software the two companies will be making available enhances businesses' ability to develop and control how they direct customers and associated data based on customer history, value, and preferences. The solution will leverage the breadth of The Vantive Enterprise suite of Web-enabled applications and Aspect's call center functionality.

Aspect Telecommunications

Aspect Telecommunications Corporation (Nasdaq:ASPT - news) is a leading supplier of customer relationship solutions, which enable companies in a broad array of industries worldwide to provide best-of-class services to their customers. Aspect provides an integrated family of enterprise software application suites, application services and tools, mission-critical platforms and comprehensive professional services. Founded in 1985, the company is headquartered in San Jose, Calif., with offices in major cities around the world. For more information about Aspect, visit the company's Web site at aspect.com or call 800/226-8441.

The Vantive Corporation

Vantive (Nasdaq:VNTV - news) is a worldwide leader in customer relationship management solutions with more than 800 customers and $163M in revenue in 1998. Vantive empowers companies to sell, support and service customers through any channel of interaction -- the Web, call center, e-mail, or direct through sales and service representatives. The Vantive Enterprise is an integrated software suite that leverages the Internet to increase sales, marketing, call center, field service, help desk and Web service effectiveness. The Vantive Enterprise is differentiated by its rich functionality; proven mobile and Web-based solutions; component-based, high-performance architecture; and time- and cost-effective implementations. Vantive is supported by extensive software, consulting, and service partner programs that provide further technology and vertical expertise as well as integration support. Founded in 1990, Vantive is headquartered in Santa Clara, and distributes its products in more than two dozen countries. Contact the Vantive Corporation at 800-VANTIVE or www.vantive.com.

Aspect, the Aspect logo, and the phrase ''Defining the Customer Experience'' are trademarks and/or service marks of Aspect Telecommunications Corporation in the United States and/or other countries. All other product or service names mentioned in this document may be trademarks of the companies with which they are associated.

Vantive is a registered trademark and The Vantive Enterprise is a trademark of The Vantive Corporation, Santa Clara, Calif. All other product or company names are used for information or identification purposes only and may be trademarks of their respective owners.