To: polarisnh who wrote (1142 ) 5/25/1999 8:21:00 AM From: polarisnh Respond to of 2018
Aspect Telecommunications and Vantive Team to Deliver Multi-media Customer Relationship Management Solutions SAN JOSE, Calif. and SANTA CLARA, Calif.--(BUSINESS WIRE)--May 25, 1999--Aspect Telecommunications (Nasdaq:ASPT - news) and The Vantive Corporation (Nasdaq:VNTV - news), leading suppliers of customer relationship management (CRM) solutions, today announced a partnership that will deliver an integrated multi-media solution for the e-customer. This solution will enable companies to more easily and more quickly deliver consistent customer service across multiple media -- voice, e-mail, or the Internet -- while also lowering the cost of integration. The combined Aspect and Vantive solution will allow organizations to share data between different repositories, route inbound customer inquiries to the most appropriate contact center agents and improve agent knowledge when fielding customer inquiries. Companies undertake enormous efforts to develop and implement the underlying technology in order to handle a customer transaction from start-to-finish. ''Traditionally, CRM operations, such as call centers and front- and back-office applications have often required extensive custom integration to seamlessly support a company's CRM solution,'' said Beatriz Infante, Executive Vice President, Products and Services for Aspect Telecommunications. ''Businesses are seeking solutions that make this type of undertaking faster to implement and easier to update and maintain. The combined Aspect and Vantive solution directly addresses this business need.'' ''We are pleased to be working closely with Aspect. An integration to Aspect's CTI functions in The Vantive Enterprise enables businesses to more easily implement a comprehensive CRM solution. This offering is a key component empowering our joint customers in supporting today's e-customer,'' said Jamie Schein, Vice President of Software Alliances for The Vantive Corporation. The software the two companies will be making available enhances businesses' ability to develop and control how they direct customers and associated data based on customer history, value, and preferences. The solution will leverage the breadth of The Vantive Enterprise suite of Web-enabled applications and Aspect's call center functionality. Aspect Telecommunications Aspect Telecommunications Corporation (Nasdaq:ASPT - news) is a leading supplier of customer relationship solutions, which enable companies in a broad array of industries worldwide to provide best-of-class services to their customers. Aspect provides an integrated family of enterprise software application suites, application services and tools, mission-critical platforms and comprehensive professional services. Founded in 1985, the company is headquartered in San Jose, Calif., with offices in major cities around the world. For more information about Aspect, visit the company's Web site at aspect.com or call 800/226-8441. The Vantive Corporation Vantive (Nasdaq:VNTV - news) is a worldwide leader in customer relationship management solutions with more than 800 customers and $163M in revenue in 1998. Vantive empowers companies to sell, support and service customers through any channel of interaction -- the Web, call center, e-mail, or direct through sales and service representatives. The Vantive Enterprise is an integrated software suite that leverages the Internet to increase sales, marketing, call center, field service, help desk and Web service effectiveness. The Vantive Enterprise is differentiated by its rich functionality; proven mobile and Web-based solutions; component-based, high-performance architecture; and time- and cost-effective implementations. Vantive is supported by extensive software, consulting, and service partner programs that provide further technology and vertical expertise as well as integration support. Founded in 1990, Vantive is headquartered in Santa Clara, and distributes its products in more than two dozen countries. Contact the Vantive Corporation at 800-VANTIVE or www.vantive.com. Aspect, the Aspect logo, and the phrase ''Defining the Customer Experience'' are trademarks and/or service marks of Aspect Telecommunications Corporation in the United States and/or other countries. All other product or service names mentioned in this document may be trademarks of the companies with which they are associated. Vantive is a registered trademark and The Vantive Enterprise is a trademark of The Vantive Corporation, Santa Clara, Calif. All other product or company names are used for information or identification purposes only and may be trademarks of their respective owners.