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Pastimes : Don't Ask Rambi -- Ignore unavailable to you. Want to Upgrade?

To: Ilaine who wrote (25295)	5/22/1999 10:41:00 AM
From: melinda abplanalp	Read Replies (1) \| Respond to of 71178

My mother has Kaiser and has many issues with them. It is hard to get the tests she feels she needs...maybe she should walk in there and say "Oh you may want to know my daughter knows CobaltBlue" Right now I have a big hole in my back with stuff in it to get out the infection and I HAVE to go back to the Dr. this morning so he can poke around some more. I have pain pills but can't take them cuz I don't have a ride to the Dr. This is putting a big damper on my weekend. O.K. I vented. Thanks for listening. Cheers Mel

To: Ilaine who wrote (25295)	5/22/1999 10:47:00 AM
From: melinda abplanalp	Read Replies (3) \| Respond to of 71178

Is chlamidia a sexually transmitted disease. My knees hurt and it would sure be weird if a little pleasure coulda caused this. LOL Mel PS chlamidia is red on my screen but I'll take your word for it.

To: Ilaine who wrote (25295)	5/22/1999 3:12:00 PM
From: E	Read Replies (1) \| Respond to of 71178

Here's an expression of annoyance at Kaiser Permanente. It is under the heading Responsiveness To Client Needs. When you call with any medical question, or a request for a prescription refill, you are connected to the line for the "advice nurse." She gives you advice, or says you need to see the doctor, or takes down your question to pass on to the doctor. The advice nurse(s) at our Kaiser Permanente, which, btw, a couple of months or so ago became "Westchester Health Group," answers her phone with the words, "Advice nurse." Having had the experience more than once of being asked, either by the doctor or a second advice nurse, what nurse it was who gave me a particular instruction and having had to reply, "I have no idea," I decided it would be a good idea for the advice nurses routinely to give their names, as in, "Advice nurse, Ann speaking." I had already learned that simply asking the advice nurse her name each time got the chilly-voice reaction, and, when one is feeling ill or requesting a 'favor,' one doesn't like hearing the chilly-voice coming from one's care giver. And I thought it would be nice for all patients to know to whom they were speaking. So I decided a policy change was in order. I spoke to my physician about it. I spoke to the one advice nurse whom I know somewhat personally about it-- Ann, the only advice nurse who did customarily give her name. I spoke to Member Services in Westchester about it. I spoke to Member Services about it again, and, because I was finding it an intriguing entertainment, again, and again. I spoke to Winnie and Allison in Administration about it. I spoke to Josephine Hargis, Regional Administrator for Member Relations about it. I spoke to Kaiser's Director of Customer Satisfaction for the North East States, Jane D'Allaird, about it. Without exception, everyone agreed that this was a very sensible request and could hardly credit that the advice one received from the advice nurses was given anonymously. (One client relations person's approach was to declare to me that I was wrong-- the advice nurses did, in fact, give their names. I asked her to call an advice nurse while I was on the phone, telling her that if Ann picked up, she would probably give her name; no other nurse would. The client relations person did as I asked, and returned to the phone to report in a triumphant tone that the nurse HAD supplied her name. What was her name, I asked. "Ann," she replied. I suggested she try again. She was too busy just then, she said. I mention this just because it's so odd.) Anyway, I got bored with this game, and at the Kaiser Permanente, newly Westchester Health Group, in White Plains, New York, one still has no idea who it is who is giving one medical advice. Imagine having a complicated or controversial matter you wanted acted upon.