LUCENT TECHNOLOGIES INTRODUCES NEW WEB-BASED MESSAGE MANAGEMENT TOOL FOR
PR NEWSWIRE - May 24, 1999 08:29
Businesses to Boost Employee Productivity and Enhance Customer Relationships
MILPITAS, Calif., May 24 /PRNewswire/ -- In another move to advance unified messaging, Lucent Technologies (NYSE: LU) today announced a new web-based tool that lets voice messaging users manage and prioritize voice, fax and e-mail messages through the Web.
Called www.messenger(TM), the new tool allows Lucent enterprise messaging users to access their voice, fax and e-mail messages via the telephone or multimedia computer. It is based on industry standards and does not require any desktop deployment. Lucent said that businesses implementing www.messenger can boost their productivity because employees will spend less time managing messages and more time on their core business.
"www.messenger is a breakthrough product for companies looking to begin implementing unified messaging capabilities," said Linda Stegeman, vice president of marketing, Lucent Technologies Messaging Solutions Group. "Users can quickly access this application over the Web and immediately view all the messages in their mailbox -- be it voicemail, e-mail or faxes."
"This Web-based design is very easy and intuitive to use," said Stegeman. "Users will be able to do their messaging anytime, anyhow, anywhere in a matter of minutes -- and be more responsive as a result."
Lucent said www.messenger addresses the needs of today's increasingly mobile workforce. A traveling salesperson, for example, could manage all messages from a multimedia computer in a single session -- as opposed to dialing into the corporate intranet to access e-mail, disconnecting and reconnecting to retrieve voice mail and then transferring to an assistant to check for fax messages.
www.messenger also helps enterprises improve customer relationships. Because employees have greater access to information, they can respond more quickly and thoroughly to client requests.
Lucent defines unified messaging as a set of capabilities rather than a single product. As a key element in the company's overall unified messaging strategy, www.messenger has been engineered to help enterprises increase employee productivity and deliver better customer service, while reining in costs. It is part of Lucent's Visual Desktop Messaging suite of unified messaging solutions, which also includes Visual Messenger, for Octel Messaging server users, and Message Manager, for INTUITY AUDIX server users.
www.messenger is accessible via common web browsers, including Microsoft(R) Internet Explorer(TM) and Netscape(R) Navigator(TM). It can be used in Windows-, Macintosh- and Sun UNIX-based computers, and can be deployed on Lucent's voice messaging servers across a wide range of PBXs.
www.messenger will be demonstrated May 25 and 26 during CTI Expo, in Booth 505, at the Washington, D.C., Convention Center.
Release 1.0 of www.messenger, to be used with the Octel(R) 200/300 or Octel 250/350 voice messaging servers, is scheduled to be available worldwide this summer. Release 1.1, supporting Lucent's INTUITY(TM) AUDIX(R) voice messaging servers and French, German and Spanish languages across all servers, is scheduled to be available worldwide this fall.
www.messenger includes the following features:
* Voice message playback, creation, reply and forward via a telephone or
multimedia computer.
* Fax message viewing, printing, and forwarding with voice messages.
* Messages can be addressed by mailbox number, user name or distribution
list.
* Administrative functions such as creating greetings, editing
distribution lists and changing passwords can be handled through a
telephone or multimedia computer.
* When used with INTUITY AUDIX voice messaging servers, users can view,
create, forward and reply to e-mail and binary attachments.
To implement www.messenger, customers must purchase www.messenger client software licenses. Depending upon the configuration and number of seats purchased the average price per user ranges from $20 - $80. More information on www.messenger can be obtained by calling 800-444-5590 or visiting messenger.com.
Lucent Technologies, headquartered in Murray Hill, N.J., designs, builds and delivers a wide range of public and private networks, communications systems and software, data networking systems, business telephone systems and microelectronic components. Bell Labs is the research and development arm for the company. For more information on Lucent Technologies, visit the company's web site at lucent.com.
The Messaging Solutions Group, headquartered in Milpitas, Calif., is a worldwide leader in providing voice messaging equipment and services to telephone companies, cellular service providers, businesses, governments and educational institutions in more than 90 countries. For more information on Lucent Technologies Messaging Solutions Group, visit its Web site at lucent.com.
SOURCE Lucent Technologies
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