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Technology Stocks : Silknet Software, Inc. (SILK) -- Ignore unavailable to you. Want to Upgrade?

To: stock_bull69 who wrote (84)	5/25/1999 9:25:00 AM
From: Capt	Read Replies (1) \| Respond to of 168

Utility.com Chooses Silknet Software for Customer Relationship Management MANCHESTER, N.H.--(BUSINESS WIRE)--May 25, 1999--Silknet Software, Inc. (NASDAQ:SILK - news), today announced that Utility.com has purchased Silknet eService(tm), Silknet's Web-based customer service software solution, to manage relationships with customers and partners and to provide Internet-based customer self-service. Utility.com is an online company that provides residents and businesses with a quick and easy way to buy, track and manage energy via the Internet. No terms were disclosed. ''Utility.com's goal is to provide the best possible service experience to each customer in our rapidly growing customer base while still keeping costs low,'' said Junona Jonas, president and COO of Utility.com. ''We knew that in order to do this we would need a Web-based service solution that is highly scalable. Silknet's eService met this criterion.'' ''Utility.com is a great example of how innovative dot.com companies are fully leveraging the Internet to improve the customer experience on the Web, while streamlining internal efficiencies and reducing costs,'' said Jay Wood, president and CEO of Silknet Software. ''We are delighted to be working with them.'' Silknet eService is a comprehensive customer service application that enables a company to provide customer self-service and collaboration using the Web, email, the telephone and other messaging media. About Utility.com Founded in 1998, Utility.com is the first Internet utility company. Headquartered in Albany, California, the company provides residents and businesses with a quick and easy way to buy, track and manage energy via the Internet. Utility.com offers guaranteed savings and support of Member-selected charities. The company was founded by e-commerce Internet pioneer idealab!, the innovator behind such companies as eToys, Free-PC, CitySearch and tickets.com. Utility.com is licensed by the California Public Utilities Commission. Utility.com sells electricity via its Web site at www.utility.com. About Silknet Software Silknet provides software that allows companies to offer personalized marketing, sales, electronic commerce and customer support services through a single, company-tailored Web site interface. Silknet's products enable a company to deliver these services to its customers over the Web through real-time collaboration and customer self-service. Silknet's products allow a company to coordinate its interactions with customers by integrating a variety of communications media, such as the Web, email and telephone. Silknet's software can capture and consolidate data derived from all these sources and distribute it throughout a company and to its partners to provide a single view of a customer. Silknet Software is traded on the NASDAQ/NMS under the symbol SILK. More information on the company can be found at silknet.com. Silknet eService is a trademark of Silknet Software. All other trademarks are the property of their respective holders. Any statements contained in this press release that do not describe historical facts may constitute forward looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Any forward-looking statements contained herein are based on current expectations, but are subject to a number of risks and uncertainties. The factors that could cause actual future results to differ materially from current expectations include the following: fluctuations in customer demand; the Company's ability to manage its growth; the risk of new product introductions and customer acceptance of new products; the rapid technological change which characterizes the Company's markets; the risks associated with competition; the risks associated with international sales as the Company expands its markets; and the ability of the Company to compete successfully in the future, as well as other risks identified in the Company's Securities and Exchange Commission filings, including but not limited to those appearing under the caption ''Risk Factors'' in the Company's Prospectus dated May 5, 1999. -------------------------------------------------------------------------------- Contact: Silknet Software, Inc. Michael Bettua, 603/625-0070 mbettua@silknet.com or Schwartz Communications, Inc. Tedd Rodman or Beth Andrix, 781/684-0770 betha@schwartz-pr.com -------------------------------------------------------------------------------- More Quotes and News: Silknet Software.com (Nasdaq:SILK - news) Related News Categories: computers, internet, telecom -------------------------------------------------------------------------------- Help