Mustang Software Partners With GTSI to Provide eService Solutions to the Government Marketplace
BAKERSFIELD, Calif.--(BUSINESS WIRE)
May 28, 1999
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GTSI Becomes Mustang's First Government Reseller/Integrator and
the 200th Company to Implement Mustang's Award-Winning Internet
Message Center(TM) E-Mail Customer Service Solution
Mustang Software, Inc. (Nasdaq:MSTG), the leading provider of e-mail management solutions, today announced a partnership with Government Technology Services, Inc. (Nasdaq:GTSI), government's 1st choice for IT solutions and the largest dedicated Federal government provider of computer products and broad-based information technology solutions. In addition to the partnering agreement, GTSI is also the 200th company to implement Internet Message Center (IMC) internally to provide world-class customer service via e-mail and Internet-based transactions through the GTSI.com(R) web site.
"Our partnership with GTSI represents a major step towards opening doors in the government marketplace," said Jim Harrer, Mustang's President and Chief Executive Officer. "GTSI, our first partner in the government marketplace, has long been considered the premier provider of IT solutions and they have a well-established sales and service organization. We are delighted to be working with GTSI."
"We look forward to working with Mustang Software to provide eService solutions for our customers," said Dendy Young, Chairman and Chief Executive Officer of GTSI. "As the Internet continues to grow, government agencies are looking for solutions that will help them offer their services online. Mustang's IMC provides a key component for any organization that needs to provide information or services online and through e-mail."
IMC Breaks 200 Customer Milestone
Along with partnering with Mustang to provide eService solutions to the government market, GTSI is also using Mustang's IMC internally to provide customer service and support to their customers via GTSI.com, the company's pioneering eCommerce service. "We're also very proud to welcome GTSI as our 200th IMC customer," stated Mr. Harrer. "GTSI joins a select group of forward-thinking companies like 3Com (Nasdaq:COMS), Victoria's Secret (NYSE:IBI), AFFINA, Cintas (Nasdaq: CTAS) and the U.S. Mint that have implemented IMC to manage their eService initiatives."
"GTSI has always been committed to providing world-class service to our customers," explained Mr. Young. "Mustang's IMC helps us ensure that we meet or exceed our customers' expectations when they choose to communicate with us through the Internet."
eService Involves More Than Just E-mail
Mustang does not intend to rest on its laurels. "Our wide and varied customer base -- including customers in the financial, retail consumer, business-to-business, telecommunications, Internet service provider, publishing, and service bureau verticals -- enables us to have a clear, market-driven vision for future product development," explained Mr. Harrer. "Beginning with IMC KnowledgeLink(TM), the stage continues to be set, satisfying our customers' increasing requirements for comprehensive eService solutions."
"Mustang continues to lead the market in the e-mail management space in terms of innovations and new features with its IMC solution," said Blair Pleasant, Director of Communications Analysis for The PELORUS Group. "The release of IMC KnowledgeLink -- a web-based, self-service knowledgebase solution -- is just one example of Mustang's plans to become a premier single-source provider for eService tools."
About Internet Message Center
Mustang's Internet Message Center (IMC) is an intelligent e-mail management system that provides sophisticated management capabilities for e-mail workflow in mission-critical, high-volume customer service operations. IMC enables companies to manage incoming corporate and customer e-mail as it manages its inbound phone calls -- with logic, responsibility, structure, real-time management, and detailed reporting.
Internet Message Center was named 1999 "Judge's Pick" by Computer Telephony magazine; 1999 "Blue Ribbon Winner" by Network World magazine; 1998 "Product of the Year" by CTI, ISP Today and C@LL CENTER Solutions magazines; 1998 "Best of Show" by Internet Telephony, C@LL CENTER Solutions, Computer Telephony, CTI, Call Center News Service and Customer Support Management magazines; and 1998 "Editors Choice" by Internet Telephony and Telemarketing & Call Center Solutions magazines.
About GTSI
GTSI, government's 1st choice for IT solutions, is the largest dedicated Federal government provider of computer products and broad-based information technology solutions. The Company offers access to over 150,000 information technology products from more than 2,100 manufacturers. Headquartered in the Washington, D.C. metropolitan area, GTSI provides products and services to Federal, state and local government customers worldwide. Further information about GTSI is available at www.gtsi.com.
About Mustang Software, Inc.
Founded in 1986, Mustang Software, Inc., an Internet company, delivers creative e-mail management solutions through a combination of the company's innovative products and services, its extensive e-mail management experience and expertise, and alliances with leading companies involved in the technologies that enable internet commerce. Mustang presently counts more than 200 IMC customers worldwide including Cablevision (AMEX:CVC), TechWave, Macromedia (Nasdaq: MACR), ViewSonic, Activision (Nasdaq:ATVI), WebTrends Corporation, and Miller Freeman (Nasdaq:UNEWY).
Mustang Software's corporate headquarters is located at 6200 Lake Ming Road, Bakersfield, CA, 93306 with offices in Chicago, IL and Washington, D.C. Inquiries can be addressed via voice, 661-873-2500; fax, 661-873-2599; and e-mail, info@mustang.com; or by visiting Mustang Software on the Web at mustang.com.
Safe Harbor Statement
Except for historical information, all of the statements, expectations and assumptions contained in the foregoing are "forward-looking statements " (within the meaning of the Private Securities Litigation Reform Act of 1995) that involve a number of risks and uncertainties. It is possible that the assumptions made by management -- including, but not limited to, the revenue estimated for the contracts -- may not materialize. Actual results may differ materially from those projected or implied in any forward-looking statements. In addition to the above factors, other important factors that could cause actual results to differ materially are those listed in the Company's most recent report on Form 10-K and included from time to time in other documents filed by the Company with the Securities and Exchange Commission.
Internet Message Center, IMC, and KnowledgeLink are registered trademarks of Mustang Software, Inc. GTSI and GTSI.com are registered service marks of Government Technology Services, Inc. All other trademarks and service marks are proprietary to their respective owners.
<<Business Wire, 05-27-99, 07:02 Eastern>>
CONTACT: Mustang Software Inc., Bakersfield | Jim Harrer, 661/873-2561 | jim.harrer@mustang.com | or | MSTG Investor/Broker Relations | Dodi B. Zirkle, 407/682-2001 | dodi@insidewallstreet.com | or | GTSI | Fern Krauss, 703/502-2054 | fern_krauss@gtsi.com
[Copyright 1999, Business Wire]
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