To: Paul Engel who wrote (82078 ) 5/30/1999 1:48:00 AM From: greenspirit Read Replies (4) | Respond to of 186894
Paul, Re: "This is a superb assessment of the situation" Thanks, coming from you that means a lot. And I hope you don't mind if I yack a little more on this subject. Most organizations look at their "high maintenance" customers as a real pain in the back-side. And all to often they quietly, and not so quietly, find way's to get rid of them. Intel on the other hand, is wise enough to understand that if we meet the demands of our "high maintenance" customers we build in a system of management where we must constantly improve. We may never exceed those customer desires. But by making the attempt and meeting their needs, Intel almost guarantee's to exceed the rest of their customer demands. It may seem like a simple concept, but very few organizations truly take this approach as a model for improvement. On the other side of the coin, Intel is itself a "high maintenance" customer. They demand service, delivery and quality from their suppliers. This has created a rippling effect throughout the high technology board rooms of America. And forced the entire industry to forever look for way's to improve or die. Due to this demand by such an industry icon, Outsourcing components has become a huge business in and of itself. Where some of the best manage companies in the world are setting a new pace in productivity, quality and customer awareness. The implications have been, and will continue to be profound with regard to American productivity. While other corporations talk about improvements in processes. Intel simply executes day after day after day without much fanfare. Winning back market share in the low end is just one of hundreds of success stories we could talk about on this board for hours. It's become so commonplace for Intel to do things right, that we almost forget it takes human actions and decisions to make it happen. Michael