Arial Systems Enters Into Marketing Relationship
With Dialogic
ArialView, a turnkey intranet solution for finding associates,
utilizes Dialogic's CT Media and CT Connect to facilitate
applications like speech recognition and call control
VERNON HILLS, IL (February 26, 1999)-Arial Systems, developer
of the ArialView™ turnkey intranet solution for rapidly finding
associates throughout an enterprise, has become the latest
company to build an application utilizing Dialogic Corporation's
CT Media™ and CT Connect™ software solutions. As part of the
relationship, both companies have committed to help promote
one another's products.
Arial Systems is using CT Media, Dialogic's open software
platform for designing computer telephony systems, to drive an
ArialView module that allows users to access the information in
ArialView's online associate directory by voice. The ArialVoice
Browser™ enables personnel either in the office or on the road to
quickly find any associate in the organization by name, skill set,
department or location, as well as determine his or her extension
number, fax, cell phone, pager, e-mail and current whereabouts,
with a few simple voice prompts.
Arial Systems is using CT Connect, Dialogic's computer
telephony call control server, to enable in-office users of
ArialView to connect a caller to an associate with one click on
the proper contact number in the ArialView directory. The user is
able to access information and connect with an associate without
leaving the ArialView application.
"Dialogic's CT Media and CT Connect software provide an elegant
solution for some of the more sophisticated capabilities we offer
with ArialView," said Mike Wagener, Arial Systems' vice
president of Product Development. "The one-click-contact feature
and the ArialVoice Browser are two of the key methods we offer
for enabling companies to connect with their associates faster,
and Dialogic's hardware and software solutions have played an
important role in enabling us to get those features from the
drawing board to reality."
"Arial Systems is utilizing our CT Server products in a unique
application that delivers the equivalent of an electronic personal
assistant on an enterprise-wide basis," said John Landau,
Dialogic's Vice President of Product Marketing. "This continues
to demonstrate CT Media's ability to streamline CT development
and CT Connect's ability to allow OEMs, application developers
and integrators to implement complete telephony routing and
monitoring functions inside their applications."
About ArialView
Arial Systems' ArialView is a turnkey intranet tool that enables
enterprises to manage associate resources, contact numbers
and schedules in one integrated, browser-based solution.
Designed for technical support centers, sales teams and other
settings requiring collaborative problem-solving, it helps
organizations respond quickly to customer problems and
inquiries by overcoming phone tag and other barriers to getting in
touch with specific associates.
The system includes an online catalog of all associates, their
skill sets and all of their contact numbers, plus links to their daily
calendars; an electronic in/out board showing their availability in
real time; and the ability to contact a needed associate simply
by clicking on the desired contact number in the ArialView
interface.
With a list of every associate, his or her skills, extension
number, fax, cell phone, pager, e-mail, schedule, and his or her
photo, the browser-based catalog puts all personnel skill,
availability and contact information in one place for the first time.
Creation of the initial database is a simple process, and the
system automatically converts the data and updates into HTML
format for placement on the corporate Web server. Users can
then search the catalog via Web browser by name, skill,
department, location or even photo to locate needed resources.
The system's virtual in/out board allows associates to indicate
whether they are in or out of the office, at their desks or
elsewhere in the facility simply by clicking on an icon at their
workstations. Integration with a company's telephony system can
also indicate whether users are on or off their extensions. This
information speeds the process of connecting with the needed
associate.
ArialView's turnkey design eliminates the time and expense of
building a custom intranet. The system's modular architecture
offers a variety of options for integrating with other software
applications or hardware devices to access and update the
knowledge base, including a company's telephony system,
PDAs, infrared, radio frequency ID, or voice recognition systems.
ArialView is a browser-based solution that is deployed on an
organization's Web server, eliminating the need to install and
maintain software on client PCs. It operates on a Windows NT
platform with a Microsoft SQL Server database. Prices for the
core module begin at $15,000.
About Dialogic
Dialogic, the global leader in open computer telephony, provides
the critical building blocks and technical services that enable
partners to develop solutions for the converging voice and data
networks. Dialogic products are used in voice, fax, data, speech
recognition, call center management and Internet Protocol (IP)
telephony applications in both customer premise equipment
(CPE) and public network environments. The company is
headquartered in Parsippany, New Jersey, with regional
headquarters in Tokyo, Brussels, and Buenos Aires, and sales
offices worldwide. For more information, visit the Dialogic Web
site at dialogic.com.
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