SI
SI
discoversearch

We've detected that you're using an ad content blocking browser plug-in or feature. Ads provide a critical source of revenue to the continued operation of Silicon Investor.  We ask that you disable ad blocking while on Silicon Investor in the best interests of our community.  If you are not using an ad blocker but are still receiving this message, make sure your browser's tracking protection is set to the 'standard' level.
Non-Tech : Fight The Power! -Your Broker Just Screwed U - Now What?
 Public ReplyPrvt ReplyMark as Last ReadFilePrevious 10Next 10PreviousNext  
To: TFF who wrote (25)12/3/1998 7:41:00 PM
From: GREATMOOD   of 323
 
To: rag2rag (4 )
From: GREATMOOD Tuesday, Nov 10 1998 4:22PM ET
Reply # of 11

(Posted on the Discover/Lombard Brokerage board)

1) The past few days, I have waited up to 11 minutes for them to answer their live phone.

2) Their on-line software is clumsy to use, and sometimes doesn't update until the end of the day, so you can never know where you stand in real time.

3) Their telephone "touch tone" system used to be pretty good before they "fixed" it. Now they have a voice recognition system that doesn't always recognize my voice, does recognize background noises, gives me information I don't want, and lists stocks in my portfolio that I never even heard of.

4) The rank and file brokers, when you finally get through are very helpful and admit that they are having problems, but on 2 different occasions, the supervisor that was supposed to call me back within 45 minutes to discuss the problem, never called me back (I'm still waiting).

5) The Morgan Stanley name is on their letterhead, but I doubt that Morgan Stanley has a clue as to how bad Discover's service has become.

Discover, I hope you monitor this board so that as least you can become aware of how you are not giving your customers the level of service that they need.

GM
Report TOU ViolationShare This Post
 Public ReplyPrvt ReplyMark as Last ReadFilePrevious 10Next 10PreviousNext  

HomeMailHotSubjectMarksPeopleMarksKeepersSettings
Terms Of UseContact UsCopyright/IP PolicyPrivacy PolicyAbout UsFAQAdvertise on SI
© 2026 Knight Sac Media.  Data provided by Twelve Data, Alpha Vantage, and CityFALCON News