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Non-Tech : Complaints About Schwab

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To: cirrus who wrote ()1/14/2000 7:06:00 PM
From: Puna  Read Replies (1) of 196
 
Well even the some of the biggest of the best can blow it sometimes<VBG>:

An exchange today with Schwab...and if you are a trader you will know just how far off this report was!...:

Dear (Puna):

Thank you for your e-mail.

Sorry about the bad report. We are aware of the problem with the "Full Closing Bell" report today. As you can see it has bad information in it. We are working on a fix. Again, sorry for the inconvenience it may have caused.

If you have any further questions or concerns, please do not hesitate to contact us. Thank you for using Schwab's Electronic Brokerage Services.

Sincerely,

(*******)
Schwab Signature Services Platinum Team K Manager 1-800-544-****

(c)2000 Charles Schwab & Co., Inc., member SIPC/NYSE


-- Original EMail Message, Contact #******* --

Ground control from Major Puna <big grin> we seem to have a problem here!

I just received this list of todays Quotes and it is WAY OFF as in accuracy!
For instance ADIC closed today at 64 1/8 NOT 15--! Here is a copy of what I received:
<<Full Closing Bell for Friday, January 14, 2000

The table below looks best when viewed in a fixed width font, such as "Courier".
(00s)
SYMBOL CLOSE CHANGE HIGH LOW VOLUME %CHNG
----------------------------------------------------------------
ADIC 15 3/4 -1 9/16 17 1/4 15 3/4 515 -9.0%
CMGI 182 3/8 -5 1/16 185 1/2 180 1/2 13688 -2.7%
CY 8 15/16 - 3/8 9 3/8 8 15/16 8138 -4.0%
GNET 138 3/4 -5 1/4 146 1/4 137 1/4 4660 -3.6%
NXTL 37 7/8 +4 5/16 38 11/32 33 3/16 207894 +12.8%
PR 11 9/16 - 3/16 11 3/4 11 3/8 449 -1.5%
QLGC 60 5/8 +2 1/2 61 1/4 55 1/2 5762 +4.3%
RCNC 37 3/8 + 3/4 38 5/8 36 5149 +2.0%
RNWK 120 +1 120 7/8 114 1/4 6550 +0.8%
VERT 101 1/2 -7 107 3/4 100 1/4 5318 -6.4%
-----------------------------------------------------------
-

--PS- I still think Schwab is one of the best of the best,

Puna
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