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Non-Tech
Complaints About Schwab

An SI Board Since May 1998

Posts	SubjectMarks	Bans
196	7	0

Emcee: cirrus	Type: Unmoderated

Introduction Compact

As a Schwab customer and active trader for twenty years, I've always been impressed with the company's technology... it was among the leaders in electronic trading years ago with TeleBroker, then StreetSmart. The support and reliability were generally good. Recently, though, I've been disappointed. I've found their WWW trading & quote systems lacking, and they seem to be screwing up more and more - their systems crashed on Monday 4/20 and Tuesday, 5/5, during trading hours, and were crippled for hours - and no explanations or commission adjustments for poor service were offered.

I've got a whole list of gripes, and I'd like to encourage others to post their experiences as well. Hopefully, exposure of the problems on an influential medium such as the Silicon Investor will inspire Schwab to acknowledge its failures and take corrective measures.

Go to reply# or date (mm/dd/yy):

Reply	Message Preview	From	Recs	Posted
196	While I'm waiting for my trade confirmation to be reported back to me, I th	FBarron	-	6/22/2000
195	No problems here...	cirrus	-	6/9/2000
194	10:53am est anyone having trouble getting onto Schwab now? thanks in advance ga	walterenergy	-	6/9/2000
193	Well, I haven't moved 100% of my stuff over to ML yet, just tried to log on	Jorj X Mckie	-	4/17/2000
192	I feel for you. I have not yet been able to get out of the margin call situati	Jeffry K. Smith	-	3/28/2000
191	The transferred to Fidelity was difficult as I had to call the (unlisted) DTC t	Brian Sullivan	-	3/28/2000
190	Thanks Jorj. That's a cute little guy you have there (profile). >eom<	Jeffry K. Smith	-	3/28/2000
189	I trade exclusively online and the vast majority of my trades are with stocks,	Jorj X Mckie	-	3/28/2000
188	Thanks Jorj. If this keeps up I may join you. You do your trading online - st	Jeffry K. Smith	-	3/28/2000
187	Jeff, For me it will be a tremendous savings. I am a very active trader and I h	Jorj X Mckie	-	3/28/2000
186	OT OT Jorj, How are the commissions at ML compared to Schwab? TIA, Jeff Smit	Jeffry K. Smith	-	3/28/2000
185	Brian & thread, Any luck yet with your account transfer? I read your Schw	Jeffry K. Smith	-	3/28/2000
184	bazan, I have already started my migration over to ML, but I am still using Sc	Jorj X Mckie	-	3/25/2000
183	<Schwab has been working great lately IMHO.> You and I must be on differ	swisstrader	-	3/25/2000
182	wow....u would think that unlimited rt quotes are not that big of a deal	Steve Warkentin	-	3/25/2000
181	Jori, Just when I thought I could continue to do business w/Schwab they pull t	bazan	-	3/24/2000
180	Schwab has been working great lately IMHO.	Steve Warkentin	-	3/24/2000
179	<I'm a Platinum Sig client and I receive a Gains/Loss Report at the end	swisstrader	-	3/19/2000
178	Jorj, Getting a kick out of reading the Schwab email repsonses. I have always	Mark Ivan	-	3/15/2000
177	Greg - As an example, last autumn right after they put up the new interface, t	Mark Z	-	3/15/2000
176	Greg, From my previous message. <i>None of those things are part of my p	Jorj X Mckie	-	3/15/2000
175	I don't probe the website that much but if you're having consistent pro	Greg Jung	-	3/15/2000
174	Greg, None of those things are part of my problem and there were a number of p	Jorj X Mckie	-	3/15/2000
173	Thats funny (lol). A canned response to the "canned responses" compla	Greg Jung	-	3/15/2000
172	If only I played with OTC:BB stocks....damn, I could have finally got my foot i	Jorj X Mckie	-	3/14/2000

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