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Technology Stocks : MRV Communications (MRVC) opinions?

MRVC 9.975

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Aug 15 5:00 PM EST

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To: Frank A. Coluccio who wrote (16140)	10/16/1999 12:07:00 PM
From: Sector Investor	Read Replies (1) of 42804

Frank, a while back you asked about customer support. Message 11427759 I passed the question on to Noam, who responded (an excerpt): "We have close to 100 people in North America in pre-and post-sales support. We derive a certain portion of our revenue from support contracts (more than 5% of our networking sales, in the US). We provide seven different support options, from Web Based, all the way up to 7 by 24 (365 days a year), and on-site assistance. Kaka on Yahoo! found these today (which I don't remember being there before either - and I look at everything). The PDF document off the first link is dated 9/99, so these are very recent. I don't think it is just coincidence that these appear on the website now. AdvantEdge Service and Support Programs. This describes those 7 support options in detail. Very nicely done. The PDF document says 25% of NBase-Xyplex staff is devoted to support. That is great! nbase-xyplex.com Customer Satisfaction Survey nbase-xyplex.com

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