> >This is a true story from the WordPerfect helpline. Needless to say
> >> > the> >> > help desk employee was fired; however, the person is
> >> > currently suing the WordPerfect organization for: "terminationwithout
> >> > cause".> >> >
> >> > This is from the taped conversation leading up to dismissal:> >> > > > >
> >> > > > >"WordPerfect Technical Desk, may I help you?"> >> > > > >
> >> > > > >"Yes, well, I'm having trouble with WordPerfect."> >> > > > >
> >> > > > >"What sort of trouble?"> >> > > > >
> >> > > > >"Well, I was just typing along, and all of a sudden the wordswent
> >> > > > >away."> >> > > > >> >> > > > >"Went away?"> >> > > > >
> >> > > > >"They disappeared."> >> > > > >
> >> > > > >"Hmm. So what does your screen look like now?"> >> > > > >
> >> > > > >"Nothing."> >> > > > >> >> > > > >"Nothing?"> >> > > > >
> >> > > > >"It's blank; it won't accept anything when I type."> >> > > > >
> >> > > > >"Are you still in WordPerfect, or did you get out?"> >> > > > >
> >> > > > >"How do I tell?"> >> > > > >
> >> > > > >"Can you see the C: prompt on the screen?"> >> > > > >
> >> > > > >"What's a sea-prompt?"> >> > > > >
> >> > > > >"Never mind. Can you move the cursor around on the screen?"
> >> > > > >
> >> > > > >"There isn't any cursor: I told you, it won't accept anything I
> >>type!"> >> > > > >> >> > > > >"Does your monitor have a power indicator?"
> >> > > > >> >> > > > >"What's a monitor?"> >> > > > >
> >> > > > >"It's the thing with the screen on it that looks like a TV. Does> it
> >> > have> >> > > > >a little light that tells you when it's on?"> >> > > > >
> >> > > > >"I don't know."> >> > > > >
> >> > > > >"Well, then look on the back of the monitor and find where the
> >>power> >> > > > >cord goes into it. Can you see that?"> >> > > > >
> >> > > > >"Yes, I think so."> >> > > > >
> >> > > > >"Great. Follow the cord to the plug, and tell me if it's plugged
> >>into> >> > > > >the wall."> >> > > > >> >> > > > >".......Yes, it is."
> >> > > > >
> >> > > > >"When you were behind the monitor, did you notice that therewere
> >>two> >> > > > >cables plugged into the back of it, not just one?"
> >> > > > >> >> > > > >"No."> >> > > > >
> >> > > > >"Well, there are. I need you to look back there again and findthe
> >> > other> >> > > > >cable."> >> > > > >
> >> > > > >"....... Okay, here it is."> >> > > > >
> >> > > > >"Follow it for me, and tell me if it's plugged securely into the
> >>back> >> > of> >> > > > >your computer."> >> > > > >
> >> > > > >"I can't reach."> >> > > > >
> >> > > > >"Uh huh. Well, can you see if it is?"> >> > > > >> >> > > > >"No."
> >> > > > >
> >> > > > >"Even if you maybe put your knee on something and lean wayover?"
> >> > > > >
> >> > > > >"Oh, it's not because I don't have the right angle - it'sbecause
> >>it's> >> > > > >dark."> >> > > > >> >> > > > >"Dark?"> >> > > > >
> >> > > > >"Yes -the office light is off, and the only light I have iscoming
> >>in> >> > > > >through the window"> >> > > > >
> >> > > > >"Well, turn on the office light then."> >> > > > >
> >> > > > >"I can't."> >> > > > >> >> > > > >"No? Why not?"> >> > > > >
> >> > > > >"Because there's a power outage."> >> > > > >
> >> > > > >"A power... A power outage? Aha, Okay, we've got it licked now.Do
> >>you
> >> > > > >still have the boxes and manuals and packing stuff your computer
> >>came> >> > > > >in?"> >> > > > >
> >> > > > >"Well, yes, I keep them in the closet."> >> > > > >
> >> > > > >"Good. Go get them, and unplug your system and pack it up just> like
> >>it> >> > > > >was when you got it. Then take it back to the store you
> >> > > > >bought it from."> >> > > > >> >> > > > >"Really? Is it that bad?"
> >> > > > >> >> > > > >"Yes, I'm afraid it is."> >> > > > >
> >> > > > >"Well, all right then, I suppose. What do I tell them?"> >> > > > >
> >> > > > >"Tell them you're too f==king stupid to own a computer."> |
