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Non-Tech : The UPS Strike- Opportunity of the year?
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To: Judy Muldawer who wrote (9)8/13/1997 5:45:00 PM
From: Rubble   of 25
 
< 1)Service
2)Cost
3)Reliability >

Well...UPS has already ruined #1 and #3 by allowing the strike to happen, and #2 is definitely going to change once they are forced to increase worker benefits and are faced with lower volumes because of lost business to other carriers. Besides, even without the strike, I question whether UPS' reliability has been all that good lately. From my own experiences I had no problems with UPS for years...but just at the beginning of the summer it took UPS a month to deliver a package to me from California. On an earlier occasion a COD from California was sent back after just one attempted delivery...UPS could offer no explanation why a second delivery was not attempted. Perhaps reduced service has been the trade-off with UPS for the cheaper shipping rates.

< Now, that's service! >

Your problems with FDX has of course been caused by the inundation of packages FDX has received from customers that normally go to UPS. From the stories I've heard about businesses looking to ship out things, I think you're lucky your packages are getting out at all. Some businesses are on the verge of bankruptcy because they didn't have contingency shipping plans, others are just suffering huge losses...I doubt the companies that were clobbered for relying to heavily on UPS will take all their business to UPS again. They'll need to spread out among a few carriers, perhaps still taking the bulk of their business to UPS. Other carriers have been trying for years to take a bite out of the UPS market. Any mote of business permanently stolen from UPS, and I don't see how you can think there won't be any, will be a great help to the competition.
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