You may be a bit premature to dispute the transaction, Jim...
...as you still (presumably) have the "product." Thus, you won't be receiving permanent credit until it's returned. (Doubtless requires an ONSL RMA.) The dispute notification will certainly bring the matter to a head, though.
Suggest the word "liar" may be overkill. If "liar" actually, used, it's truly ignorant. At worst, you could only be misguided. And you're not. Some customer service agent not quite toilet-trained apparently handled your inquiry. Probably hired the day before. You're holding all of the cards, you understand, so you can be firm but gracious. Hopefully, ONSL will do better in the future.
Honestly, Jim, I believe your experience is an exception, but let us know how it turns out.
BAM |
