To: Meathead who wrote (133097 ) 6/17/1999 8:42:00 AM From: Sig Respond to of 176387
Re Service: <<< That's a good question. I'm sure MD and co. have been looking at it from both angles>>> As a Dell shareholder I am very satisfied with the way Michael and the Co. are handling things. 1. The Market forces, including hordes of analysts, Mr G., the bond markets and Japan are too powerful for one company to overcome with news items in an effort to control the stock price. A waste of time and a diversion the Dells efforts. 2. What are Dells efforts and their concentration of energies? To double their market share from 8% to 16% while the demand for computers is rising at ~ 20%/ year. That requires major new production facilities which is being taken care of by the many new plants. Because Dell delivers pronto( within days of order receipt), they must be able to produce before they will accept orders. 3. Dell is the (overall)low cost producer. The intention is to reduce the customers service expenses to a minimum using the push-button case access, the one screw motherboard attachment, the hot-plugable components, the complete configuration of components and software stored on-line thru the Premier pages and do-it yourself access to problem resolution. The reduced service costs is a major factor in Dell obtaining new orders and they are doing very well in that area. 4. Because of these factors, existing service providers are perhaps, falling all over themselves to win the right to service Dell products because it requires so little time on-site and many times problems can be fixed remotely and efficiently (on-line). Dell is (once again) changing the way companies do business in the service area, and I would not be surprised that maintenance and service requirements for computer systems is cut in half by Dells efforts. Which would mean with twice as many Dell products deployed in the future, the service level could stay the same as it is today- excepting for the one-time Y2K problem. And the gross profits of service providers will not be as gross as they appear today. <<<<. Dell will increase it's focus on growing service offerings by expanding high end alliances, technology consulting and application solution centers>>.<<But the most immediate focus, I believe is to rapidly transition all the way to their internet model and wring out all the implied efficiencies. I'll post later as to why I think this is far more important than most people realize.>>> Very well stated. Focused on job at hand(G). Right out of Michaels book. And heeeeeeeeeeeeeeeeeere we go again, CPQ warns and Dell drops to 35. How do "they" manage to do it?, 5 th straight time that Dell will go thru options Friday near a low. Astounding coincidence Getting to be a reaaaaaaaaaaaaaal *&^&&% pain to all my friends on the thread. A few more times of doing that and they will have my %ss too, and I won't say what month that would be be( no use giving the enemy any advantages) Regards Sig