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To: Ish who wrote (31609)7/11/1999 12:58:00 PM
From: Jacques Chitte  Read Replies (3) | Respond to of 71178
 
Yes but that omitted the verbal part, y'know, the Proper Safe Answer. You described 50% of the process. We're guys, right? We want the whole instruction set. The last page would say "Say this." and not simply suggest some flexible guidelines.

<edit> If the article didn't provide a verbal part, I'll bet my glass of OJ it was written by a non-guy. :-)