To: Sig who wrote (138103 ) 7/30/1999 9:41:00 AM From: Mohan Marette Read Replies (1) | Respond to of 176387
Microworkz loses Net connection By Jim Davis Staff Writer, CNET News.com July 29, 1999, 6:00 p.m. PT Microworkz, a pioneer in bundling Internet access with extremely cheap PCs, may be in for some rough sledding as its online access partner has dropped out of their deal. Earthlink today confirmed that it has terminated its contract with PC maker Microworkz, which until now bundled free Earthlink service with its low-cost machines. One of the key selling points of Microworkz' $299 Webzter Jr. was its including a year's worth of free online access. Other Microworkz PCs come with 30 free days of Earthlink access, according to the company's Web site. The collapse of the agreement will likely revive the debate over whether these "too good to be true" deals in fact are. Since spring, customers have flocked to start-ups like Microworkz because of low prices and "free" ISP service. However, a number have complained of poor customer service, delayed orders, and abrupt cancellation of offers after orders have been placed. "We terminated our agreement with Microworkz," said Kristen Kappos, vice president of corporate communications at Earthlink. "They are in breach of contract with us," she said, declining to provide specifics. Kappos said that the approximately 1,000 customers that receive Earthlink service as a result of owning a Microworkz PC will not have service affected. No further customers from Microworkz will be accepted, however. The Webzter PC was first offered in March of this year to great fanfare. But customer demand swamped the company and the model is no longer being offered for sale on the company's site. The Microworkz Web site advertises other PCs that come with 30 free days of Earthlink service, but based on Earthlink's statement, that offer appears to be no longer be valid. A spokesperson for Microworkz declined to comment. Sources indicated that the company is seeking out alternatives and may even start delivering its own ISP service by September. Microworkz isn't the first cheap PC provider to run into a few snags. Earlier this month, Enchilada, a start-up that began to advertise "free" and discounted PCs in April, stopped accepting orders almost as quickly as it had started up. Reports on the cancellation of Earthlink's contract first came on the Internet from Dave Larson, an independent writer. news.com