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Technology Stocks : Cisco Systems, Inc. (CSCO) -- Ignore unavailable to you. Want to Upgrade?

To: Michael F. Donadio who wrote (27634)	8/14/1999 10:36:00 AM
From: PMS Witch	Read Replies (5) \| Respond to of 77400

From memory ... accuracy not guaranteed A few years ago a big network crash brought a ton of computers to a halt. Several vendors were involved and all sent technical people to work on the problem. Each stayed on site long enough to determine that the equipment supplied by THIER company wasn't at fault and left. The CISCO people quickly determined that CISCO equipment was working properly, but STAYED TO HELP THE CUSTOMER SOLVE THE PROBLEM, even though it was the fault of some other company's equipment. For the cost of some field engineer's day's work, Cisco won tremendous goodwill and reputation: A good investment by Cisco. It's stuff like this that compel me to remain a Cisco shareholder. Cheers, PW.

To: Michael F. Donadio who wrote (27634)	8/14/1999 7:36:00 PM
From: Doug B.	Respond to of 77400

An eight day outage is clearly unacceptible. Does this point to an inherent technology problem? Discussion of this from engineers would be interesting & informative. It sounds to me not so much like any company's boxes are at fault. Eight days implies that either the breakdown is something very obscure and intermittent, and thus difficult to pin down, or, more likely, that a sufficiently detailed integration and test plan was not implemented. The fact that they cannot back out their changes and keep the old systems up and running while they isolate the problem in the new systems suggests that they have tripped over their own dick, and don't have a replacement. I hate it when that happens. :( JMO. Regards, Doug