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Technology Stocks : WCOM -- Ignore unavailable to you. Want to Upgrade?

To: Rick Escher who wrote (4884)	8/14/1999 2:58:00 PM
From: JM	Read Replies (1) \| Respond to of 11568

It would be nice to be able to see the response from Mr. Ebbers. Aside from the technical lapse, MCI representatives could use a crash course in customer relations as well as customer service. Seems the often posted complaints of the residential customers are being echoed by the business clients. Very poor practice to promise a fix and not deliver on time. Inexcusable practice which prevented CBOT from putting their contingency plan into effect. That is exactly the type of compound error that will cost MCI customers on a permanent basis. A customer may tolerate a rare network outage, but it is difficult to ask them to tolerate empty promises and shifting of responsibility to vendors. This glitch may yet turn into a debacle!