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To: Jeff Hayden who wrote (4905)8/18/1999 7:07:00 AM
From: JM  Read Replies (1) | Respond to of 11568
 
<<Perhaps a little more effort should be made to perform proper testing.>>

Could not agree more. One could argue that LU is at fault. As a wcom shareholder, I believe that the ultimate responsibility for the failure lies with wcom. It appears that had they properly tested and documented the installation, this problem could have been resolved with no network down time. My opinion is that Mr. Ebbers statements to the effect that the root cause is the LU software is a public relations error at best, or a sobering look at the true character of this man as a leader at worst.

Hopefully at some point in the near future, he will recant, accept full responsibility, take corrective action to prevent similar failures, and resolve all issues with disgruntled customers. This type of reaction would better fit the Ebbers' public persona of a religious man of great character that is so often touted in the media.

Of course all IMHO.



To: Jeff Hayden who wrote (4905)8/18/1999 10:33:00 AM
From: Frank A. Coluccio  Respond to of 11568
 
Good point, Jeff:

" Perhaps a little more effort should be made to perform proper testing."

Such are the results of testing the envelope of rapid deploying under the strictures of "internet time." At some point, despite all the hype and rhetoric, physics have a way of coming into play.

Regards, Frank Coluccio