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Technology Stocks : Cisco Systems, Inc. (CSCO) -- Ignore unavailable to you. Want to Upgrade?

To: Lizzie Tudor who wrote (27755)	8/18/1999 9:27:00 PM
From: Techplayer	Respond to of 77400

Michelle, One thing for sure in all of this is that AT&T handled it much better with CSCO last year. It is the first time that a lot of us have seen this type of finger pointing. Have a nice night. Brian

To: Lizzie Tudor who wrote (27755)	8/18/1999 11:32:00 PM
From: Tunica Albuginea	Read Replies (3) \| Respond to of 77400

OTOTOTOT..Michelle Harris..Pardon the expression:This is unadulterated nonsense, and typical of the mindset that I see in ( some )of today's telcos who design/choose bad products and then all parties try to blame everybody but themselves: "The customer might write the check but they are also a partner, its just too easy to blame the vendor for all kinds of stuff. Let me tell you a little story that will better illustrate my point: Long time ago I had a Corvette. Bought it new. Beautiful. I have a lead foot. One night I drove it down a street at ~90 miles/hour, ( yes I now know that was wrong ). It was 7PM. After 5-8 minutes of this plus multiple jet-like starts from stops at the red light, I start smelling something acrid. After 20 secs I decided to stop and look.Under the passenger's seat there was smoke.I got out walked around the car didn't see anything and finally bent over and looked underneath it.And there it was: glowing in the late dusk was a red hot catalytic converter.(that's the part just before the quadruple exhaust pipes of the Corvette.In fact even the exhaust pipes from the engine [ 400 HP :-)) ]were glowing red . Man I said what the h--l is going on? I let it cool down and s-l-o-w-l-y drove it home.Nezt day I drove it to GM. " Hey guys what happenin'? " "Brand new car?". After they drove it for 5 min and checking it, in an austere voice the front guy tells me: " you are driving it too fast ". ( honest to goodness; don't laugh ). I says " wait a minute.This is supposed to go fast.This is a race car.That's why I bought it, to go fast!!!!!!And then I was only going at 90 miles an hour I've been in cars going at 120-130 miles/hour with no problem". "Nope; try not to go that fast. Anyway we'll change and pay for the catalytic converter ( $2000 in today's money ). I took it, but remained unconvinced.Nobody was going to tell me that 90 miles / hour was too fast for a Corvette. So I go home and wanting to make sure I at least didn't have a lemon, I repeated the experiment: 90 mph----> boom---> same result, glowing red converter.Back to the dealership, same story: "Y-O-U--A-R-E--D-R-I-V-I-N-G--T-O-O-O-O--F-A-S-T. Well what did I know about cars; They offered, and I took it, to pay for another converter. I left very sad; afraid now to reexperiment and sad I had to drive this rocket at 70 miles an hour.Trying to figure out what to do next how to get rid of this piece of cr-p because I definitely wanted a speedster. Guess what: 1 or 2 months later I get a recall letter from GM. I take the car to the dealership and they tell me: " we are sorry but we just got a letter from GM that the design of the catalytic converter was flawed.The exhaust gases should have been re-routed through another cooling coil before going to the converter and exhaust tubes.So if you leave your car here we'll do it for you, free of charge of course ". I left so happy. Young and new to this country, I had no yet developed that mistrust I developed later of businesses that try and sell you a lemon and blame you too for your bad taste and choice and buying habits. With LU and WCOM we have e x a c t l y the same aboriginal mentality that GM used long time ago that made them so beloved to the American public who started buying Toyotas and almost put them out of biz like Chrysler. Big ( and small )businesses do not expect to be out of communication products for 10 days. Maybe one day, for non-mission non-critical parts, but not 10.Just like a Corvette driver. They want speed and they want it now. Get it? So, with WCOM/LU I see a total detachment from reality. Reality defined as people's needs and desires.Benny talks about " sorry folks " in 5 secs and that was it.ANd where is LU. They designed the software ( car ). All that WCOM did is drive it out for a run. Was Benny going too fast? Maybe. Maybe he should have told all the daytraders at Project A to just do 5 trades a day. 15 were too many. Is this going to be the next line from management? Wake up. This is serious matter when the alleged top dog in telco equip. manuf ( LU ) and one of the top telcos ( WCOM ), screw up the customer BIG TIME and N E I T H E R fesses up to it. At least GM had the kahones to tell me: " Sorry; we designed it wrong.Our fault ". So Michelle you better start writing to Benny and the jets over there and tell them to get a life, TA PS I never bought another Corvette. It has taken me many many years to get around that experience. I will now buy one soon. OT OT thanks for your comments on the LU/Wcom situation, this is interesting to me because its the first time I have seen this high level finger pointing in this industry - although it happens all the time in software. I agree it doesn't actually matter who was at fault but wcom management seems to have some communication problems. The customer might write the check but they are also a partner, its just too easy to blame the vendor for all kinds of stuff.