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Technology Stocks : Dell Technologies Inc. -- Ignore unavailable to you. Want to Upgrade?

To: rudedog who wrote (140719)	8/27/1999 11:47:00 AM
From: Mike Van Winkle	Read Replies (1) \| Respond to of 176387

rudedog re: You are confusing professional services with break-fix and maintenance services. Thanks for pointing out the various services and where the money and growth is. I am sure that field maintenance services come in various flavors and for the more intensive ones with respect to response time, parts, out of warranty repair that money changes hands. Maintenance contracts handle these situations. I am sure that you are not saying that IBM, CPQ (DEC used to provide Dell with some maintenance field services, others do now), HWP do not provide these. The point of automating warranty repairs is to drive down the cost of truck rolls to the field and at the same time this effort improves response time also. Dell pointed out that they have the best response in the industry for their standard warranty. For IBM to provide the same level of service beyond their standard warranty, they would have to have a maintenance contract and that would generate revenue for IBM. You know a lot more on these issues than I and I would appreciate more than a flat denial that no one has revenue for maintenance work. TIA for any insight into the real world as I am just a novice investor. Cheers Mike