To: Gerry R who wrote (21281 ) 9/10/1999 12:06:00 AM From: Zeddie88 Read Replies (2) | Respond to of 62348
Gerry, Thanks for your reply. Hopefully, you will be able to resolve the problems on Canada Stockwatch quickly! Let me tell you, in more detail, the Canada Stockwatch set-up that I am currently using: 1. Only 1 portfolio loaded with 10 stocks - a mix of TSE, VES and Nasdaq stocks. 2. No Level 2 subscription and hence NO Level 2 windows open. 3. Windows '98 with IE4 running on a cable modem (250kb/s download speed). 4. Other windows open concurrently with the Canada Stockwatch streaming ticker window: Silicon Investor and Webstreet.com. 5. No realtime graphs/chart of the 10 stocks (in the 1 portfolio) open on my screen. I usually open 5 graphs one by one and then minimize each onto my desktop. Does this use bandwidth even though they are minimized? 6. The problem I have is in opening the realtime graphs/charts from my 1 portfolio. Very slow opening and in some cases, I am left with a gray background which ultimately leads to my system locking up. Switching between 1 day and 3 day graphs also is very time consuming on slow and fast moving stocks. 7. The realtime charts/graphs do not keep up with the realtime streaming data. Imagine this: the streaming quotes are delayed and the realtime charts that are using the data feed are updating even slower or not even updating at all. A RECIPE FOR DISASTER THAT I FOUND OUT FIRST HAND YESTERDAY!! The only way to reset the chart is to close the window and start up another chart - must be done every 10-15 minutes. 7. The slow VSE, TSE and Nasdaq data feeds are the real problem in that, apart for the time of last trade window, THERE IS ABSOLUTELY NO WARNING TO STOCKWATCH SUBSCRIBERS THAT THEY ARE ENTERING INTO A TWILIGHT ZONE WHERE A STOCK COULD BE TANKING BUT, BECAUSE OF THE "DELAYED" REALTIME DATA, APPEAR TO BE GOING HIGHER! Perhaps an alert to subscribers!!!!!! That's all for now. Regards, Sue =========================================================== Original message posted on September 8, 1999 To: Gerry R who wrote (21204) From: Zeddie88 Wednesday, Sep 8 1999 9:34PM ET Reply # of 21283 Gerry, I've been having SEVERE download problems with CSW over the past two days and was wondering what light you can shed. I'm sure I'm not the only one experiencing these problems!! For your information, I have a PII 400Mhz computer with 128Mb of RAM and am running on a cable modem (minimum of 250kb/s download speed even during peak periods). 1. Tuesday, September 7th - download problems with realtime streaming VSE and Nasdaq quotes. At some points, the data was coming in 10-15 minutes behind i.e., actual time is, for example 3:00pm but realtime data is indicating that trades are going through at 2:50pm. 2. Tuesday, September 7th - download problems with graphs of stocks from Nasdaq. Charts would take 3-4 minutes to complete or, in some instances, would not complete at all leaving me with a blank gray background. Charts also would not update in realtime i.e., since more trades were being executed for stock "x", the realtime chart should have also have been updating - this was not happening so I not only had delayed data feeds from Nasdaq but also realtime charts that were static. Pretty hard to track stocks since all the data was "wrong!" 3. Tuesday, September 7th - incomplete downloading of data for realtime charts caused my computer to freeze twice neccesitating a hard reboot and 5 minutes of downtime. 4. Wednesday, September 8th - Realtime graphs very slow on Nasdaq and "deformed" (data did not appear to download 100%) looking. It had gotten to the point where 2 or 3 or 4 or 5 day charts were out of the question for fear that the system was going to crash again! 5. Wednesday, September 8th - In the early afternoon (1:00pm EST), it was almost impossible to "add" a new stock to my portfolio list. Download speeds almost at a crawl. 6. Wednesday, September 8th - THE KICKER!!! Nasdaq streaming data was 1 hour behind i.e., at 4:00pm EST, it was showing trades going through for 3:00pm EST. It was only after the market closed AND AFTER I HAD LOST $600 (because I did not realize that a stock had gone up and had come down even though the 1 hour delayed data was indicating to me that the stock was still going up!!) that the data starting catching up!!! I, and many of my SI friends, are now in the process of evaluating MyTrack as a replacement. Early evaluation results indicate that MyTrack is blazing fast compared to CSW or anything else that we have evaluated. Please give us the confidence to continue to subscribe to your product. Regards, Sue