WebTrends Expands Consulting Services For Growing Enterprise Customer Base; Leading Provider of E-Business Management Solutions Announces New Enterprise Level Service Programs
Business Wire - September 14, 1999 09:18
PORTLAND, Ore.--(BUSINESS WIRE)--Sept. 14, 1999--WebTrends Corporation (Nasdaq:WEBT), the leader and pioneer in enterprise management, analysis and reporting for E-Business and Internet-based systems, today announced expanded consulting service offerings aimed at providing growing numbers of Enterprise customers with the expertise needed to better manage their E-Business initiatives.
WebTrends(R) customers now include more than half of the organizations on the Fortune 500 list, companies like AT&T, JP Morgan, Microsoft, Pharmacia & Upjohn, Toys R Us, and United Parcel Service who routinely perform complex, high-volume E-Business operations. Expanded Enterprise level service programs will help customers to more quickly implement and regularly optimize their WebTrends E-Business management solutions while receiving ongoing consulting to improve their overall E-Business return on investment.
WebTrends now provides two additional service programs, Premium Support and Enterprise Consulting Services, which complement existing core service offerings. WebTrends Premium Support builds on basic support offerings and introduces extended service hours, priority access to a specially assigned team of experts, and accelerated response times. The Enterprise Consulting Service Program includes implementation services as well as ongoing onsite consulting and training with a WebTrends engineer throughout the year. Enterprise customers can choose from Silver, Gold and Platinum levels of service depending on the scope of their E-Business implementation.
For more information on the Premium Support and Enterprise Consulting Services, visit webtrends.com or speak to your WebTrends sales representative.
"PSINet needs the ability to provide thousands of customers with quick access to the detailed business intelligence found within the WebTrends reports. This critical data enables our customers to effectively manage their Internet based initiatives," said Alan McDonald, product manager of dedicated hosting at PSINet. "Through the Premium Support program, WebTrends has closely partnered with us to ensure that we receive rapid response from a dedicated team that knows us, understands our business needs and can provide expert advice for our unique configuration."
"As the leading provider of true E-Business management solutions for the Enterprise, WebTrends is in a unique position to understand the needs of the Enterprise customer," said Glen Boyd, President and CTO of WebTrends Corporation. "Our Enterprise customers are requesting ongoing advice and consulting to help them continually improve the effectiveness of their E-Business initiatives and implement solutions that deliver results. These new service programs allow organizations to tailor the consulting that best fits their needs."
WebTrends Consulting Services
To date, WebTrends Consulting Services group has trained hundreds of companies, offering traffic analysis training throughout the Unites States, Europe and the Pan-Asia region. WebTrends offers a full line of consulting services to assist clients in all phases of implementation including pre-implementation needs analysis, site configuration, hands-on training, optimization planning, and profile/report customization. WebTrends recently introduced a comprehensive training course on Enterprise Reporting Server for Linux and Solaris to accommodate the growing interest within the Unix and Linux communities. For information on WebTrends Consulting Services visit webtrends.com
The Company
Founded in 1993, WebTrends Corporation (http://www.webtrends.com) is the leading provider of enterprise management and reporting solutions for Internet and intranet servers and firewalls. WebTrends offers organizations a comprehensive set of solutions that are integrated, scalable, modular, and easy-to-use. Products include WebTrends Enterprise Suite, WebTrends Enterprise Reporting Server, WebTrends CommerceTrends, WebTrends Log Analyzer, WebTrends Professional Suite, WebTrends Security Analyzer, and WebTrends for Firewalls and VPNs. They are used by thousands of customers such as ISPs, corporate, government, and educational institutions, including American Express, AT&T, Cable & Wireless, Comcast, DIGEX, Dow Jones & Company, EDS, Firstar, IBM, Intel, Microsoft, NASA, NCR, Pharmacia & Upjohn, PSINet, Verio, USWeb/CKS, and UUNet.
WebTrends' many strategic partners include Cable & Wireless, Check Point Software, Cisco Systems (Nasdaq:CSCO), DIGEX (Nasdaq: DIGX), Hewlett Packard (Nasdaq:HWP), Internet Dynamics, Lotus Development (NYSE:IBM), Lucent Technologies (NYSE:LU), Microsoft (Nasdaq:MSFT), Novell (Nasdaq:NOVL), Oracle (Nasdaq:ORCL) and WatchGuard Technologies.
WebTrends is a registered trademark of WebTrends Corporation. All brands or product names are or may be trademarks of, and are used to identify products and services of, their respective owners. |
