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To: Don Pueblo who wrote (11705)9/27/1999 9:04:00 AM
From: Don Pueblo  Respond to of 62558
 
Computer Problem Report Form

From Your Friendly Technical Support Staff

1. Describe your Computer problem:
________________________________________________________________

2. Now, describe the problem accurately:
________________________________________________________________

3. Speculate wildly about the cause of the problem:
________________________________________________________________
________________________________________________________________
________________________________________________________________

4. Problem Severity:
A. Minor____B. Minor____C. Minor____D. Trivial____
5. Nature of the problem:
A. Locked Up____ B. Frozen____ C. Hung____D. Shot_____
6. Is your computer plugged in?Yes__ No__
7. Is it turned on?Yes__ No__
8. Have you tried to fix it yourself? Yes__ No__
9. Have you made it worse?Yes__
10. Have you read the manual?Yes__ No__
11. Are you sure you've read the manual? Yes__ No__
12. Are you absolutely certain you've read the manual?No__
13. Do you think you understood it?Yes__ No__
14. If 'Yes' then why can't you fix the problem yourself?
________________________________________________________
15. How tall are you? Are you above this line? _____________
16. What were you doing with your computer at the time
the problem occurred? ________________________________
17. If 'nothing' explain why you were logged in.
_________________________________________________________
18. Are you sure you aren't imagining the problem? Yes__ No__
19. How does this problem make you feel? ______________________
20. Tell me about your childhood. ______________________________
21. Do you have any independent witnesses of the problem? Yes__ No__
22. Can't you do something else, instead of bothering me? Yes__
23. Someone will get back to you in about two weeks. OK_____