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Strategies & Market Trends : Systems, Strategies and Resources for Trading Futures -- Ignore unavailable to you. Want to Upgrade?

To: HairBall who wrote (34454)	9/27/1999 10:05:00 PM
From: Gersh Avery	Respond to of 44573

Well .. these folks want business. If they abuse their customers the resulting bad PR will cost them more that they would have gained by such abuse. If you do hear of them treating someone unfairly please let me know. Gersh

To: HairBall who wrote (34454)	9/28/1999 7:50:00 PM
From: j.o.	Read Replies (1) \| Respond to of 44573

Hi LG, Hope that you don't mind if I put in a couple of notes here on our disclaimer. We at IndexTrade are in the process of creating an exciting new business which allows almost anyone to trade market direction just like one of the 'big boys'. This means that we are - like the exchanges - faced with challenges of resolving issues like arbitration, suspended markets, and the like. Our terms are much like those of any exchange worldwide, and are necessary legal steps to outline the path to resolution of disputes. But if IndexTrade were to take advantage of these terms to its advantage, both our customers and our regulators would shut us down. What could possibly be the benefit? I would like to emphasize that we answer ultimately to these two groups - and being a virtually-active company, our only way to succeed is by pleasing our customers. In this environment, the customer has the power to dramatically influence a company via the internet. And our customers - technologically savvy investors - each have the ability to either build us up or tear us down. It's an incredible feedback loop, this new world! So far we're hearing that we're on the right track and making people happy. That's what we're about, and that's what we'll continue to do. Your questions have spurred me onto a new idea, however. I am going to investigate the extent to which our Regulators might assist us in forming an arbitration panel which can objectively resolve such disputes, should they arise. I think that this might be an excellent way of showing our intentions. I will keep you in touch with the response. Thanks for helping us with your input! Kind regards, John O'Malia indextrade.com