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Technology Stocks : Qualcomm Incorporated (QCOM) -- Ignore unavailable to you. Want to Upgrade?

To: cfoe who wrote (42997)	10/1/1999 12:54:00 AM
From: qdog	Read Replies (1) \| Respond to of 152472

I am in no position to justify or defend WCOM's handling of the outage, or to compare it to the one that hit T in terms of complexity, etc. I am. This will over a period of time errode Ebbers ability to convince Wall Street. The comparision of the two outages are real similar. Both being Frame Relay outages, for similar reasons. One being Cisco ewuipment (T) and Lu (WCOM). T reaction was to ditch the upgrade immediately and WCOM was to wait 8 days to ditch the upgrade. The huge difference was the proactive response of the two companies to paying customers. Sorry to say, but Ebbers looses customers to competition, which is Qwest, level Three, Williams and T. I know customers of WCOM that will NOT renew or are loooking to change contracts.