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Technology Stocks : MRV Communications (MRVC) opinions? -- Ignore unavailable to you. Want to Upgrade?

To: Frank A. Coluccio who wrote (16140)	10/3/1999 7:29:00 PM
From: Sector Investor	Read Replies (3) \| Respond to of 42804

Hi Frank, here is the response from Noam - who apparently was working on Sunday: *** Thanks for your note. We have close to 100 people in North America in pre-and post-sales support. We derive a certain portion of our revenue from support contracts (more than 5% of our networking sales, in the US). We provide seven different support options, from Web Based, all the way up to 7 by 24 (365 days a year), and on-site assistance. You are encouraged to pay a visit to our call center in Littleton MA. We are selling to most carriers, CLECs, and many service provider, Cable TV companies and Wireless Suppliers. Thanks, Noam Noam Lotan President and CEO MRV Communications, Inc. (818)773-0900 noam@nbase.com

To: Frank A. Coluccio who wrote (16140)	10/16/1999 12:07:00 PM
From: Sector Investor	Read Replies (1) \| Respond to of 42804

Frank, a while back you asked about customer support. Message 11427759 I passed the question on to Noam, who responded (an excerpt): "We have close to 100 people in North America in pre-and post-sales support. We derive a certain portion of our revenue from support contracts (more than 5% of our networking sales, in the US). We provide seven different support options, from Web Based, all the way up to 7 by 24 (365 days a year), and on-site assistance. Kaka on Yahoo! found these today (which I don't remember being there before either - and I look at everything). The PDF document off the first link is dated 9/99, so these are very recent. I don't think it is just coincidence that these appear on the website now. AdvantEdge Service and Support Programs. This describes those 7 support options in detail. Very nicely done. The PDF document says 25% of NBase-Xyplex staff is devoted to support. That is great! nbase-xyplex.com Customer Satisfaction Survey nbase-xyplex.com