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Non-Tech : Quote.com QCharts -- Ignore unavailable to you. Want to Upgrade?

To: - who wrote (4325)	11/13/1999 9:52:00 AM
From: Matthew L. Jones	Read Replies (2) \| Respond to of 17977

Steve, I have no interest in defending them. My quotes and charts are working flawlessly. I'm not aware of another vendor who has even close to the system that Q-Charts has. Servers all over the country, fluid software, superior charting... I was just trying to suggest that perhaps the problem is not with them, but in your configuration. I don't understand how (I have a background in diagnostics) the quotes can be working perfectly on many user's machines and the problem still be with the provider. If you can answer that question, honestly, you will be on your way to a solution. I believe you when you say you are having problems. And I know how frustrating quote problems can be when you rely on them to make a living. Having used six or seven different (all of the big ones and some of the small ones) quote providers, I am telling you... this one is by far superior. I truly believe that if you got your system configured to optimize their platform, your problems would be gone. No kidding. Customer service is a problem. They are having a hard time managing their growth (IMO). I have found that e-mailing them for support is much better (and it keeps a paper trail). Sure you initially have to wait half a day to hear from them (instead of 30 minutes on the phone), but then it moves back and forth quickly and you are not starting at square one again with every call (paper trail and same tech support guy). But in fairness, have you every found the customer service department in any area of this whole industry to be adequately staffed? It's just growing too darn fast. Every brokerage, clearing firm, quote provider, data vendor, software manufacturer, etc. is having the same issues. I have no interest in whether you stay with Q-Charts or not. I am trying to help. System configuration is generally one of the most overlooked problems on Windows based setups. If you trade for a living, I would also highly recommend backup systems for everything (ISP's, computers, quotes, charts, brokers-- everything). You know if you opened a McDonalds franchise and ran out of hamburger buns, you would not turn the sign until the truck came in. You would go to the local 7-11 or Food Lion and buy all the buns on the shelf. It's your business. That is what I am suggesting here. I have two real time quote packages (not to mention the "free ones" you get with the brokers. I have three broker accounts. I have two computers with everything on each. I have three ISP's (all working at once for maximum bandwidth and least net congestion). I have cell phone and real phone. I have satellite and cable. I have UPS's on my systems in case of power outages (and one computer is a notebook so it has it's own battery (in case the UPS fails). This is how I feed my family, so I take it all very seriously. I can tell by the frustration in your posts that you take it very seriously as well. That is why I am trying to help here. Even if you bail Q-charts for another provider, try to get the system optimized. I will bet you big money that therein lies your problem. Not that you don't have a good system, but that some little configuration issue is screwing up a perfectly good system. FWIW, Matt

To: - who wrote (4325)	11/13/1999 9:58:00 PM
From: $Mogul	Read Replies (2) \| Respond to of 17977

Wow, was going to sign up with these guys glad I am hearing the good, bad and ugly first..whhheww...well in your opinion what is the best for real-time data and charts, L2 etc. I just dumped my current feed. I am a professional trader and feel that none of this is up to par. What I really need is a MM trade station with a direct feed but you have to really be "hooked up" to swing that. Okay my ears are open for a real datat provider... I have DSL and a fractional T-1 so I am ready for the best...just can't seem to find the best currently... Help.. I also am going to open a CyberTrader account...hope that is not going to be a mistake too...any resposes would be appreciated... I am placing a lot of floor trades..but I would really like to use the Net and control my own trades a little better...Cyber looks like the awnsewer...????