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Non-Tech : Quote.com QCharts -- Ignore unavailable to you. Want to Upgrade?

To: Richard Estes who wrote (4365)	11/14/1999 10:30:00 PM
From: -	Read Replies (2) \| Respond to of 17977

Hi Richard, Yes, that could well be part of their problem - their servers aren't talking to Comstock properly; whatever. In addition to getting the wrong closing prices, they also are frequently missing the last bar, or the prior bar -- these are well-known, very common occurences that they've acknowledged. Not trying to be unfair, just to point out the salient fact/situation: major, consistent problems reported (not just by me) for past weeks/months, not getting any better (they may indeed be trying; I wouldn't know as they don't communicate much and are very hard to reach). They have promised to fix in the past but haven't delivered. I have no doubt that you, and many other users see no problem; it seems to only be effecting a portion of the QC RT users. I also enjoyed solid quotes, for the first few months. However, the quote quality/reliability has gradually degraded, to the point where on many trading days I can only get a chart to display, maybe for half the trading session. Charts come on the screen, then vanish. Or, they won't come up at all for hours at a time; the service/feed comes and goes. All the while I am getting rock-solid real-time quotes from RTIII over the same internet line; and I've had this problem from multiple locations/configurations. We're not talking about a "subtle" problem, like their bad EOD data, and missing bars, this is gross server drop-out stuff. Also, QC crashes my W98 machine when OL2000 is open. I struggled for weeks trying to Dr. Watson/trace that, Q&A on the Onelist board, etc. Finally, I decided to upgrade to an NT environment in order to fix that -- just about the time the QC feed/service went down the tubes. Understand, the reason for my displeasure is that over the past months I have made a major investment in transitioning/setting up with QCharts -- literally months of work -- we have 10 different, carefully-designed multi-timeframe workspaces setup/refined on 2 machines, running 4 copies of QCharts, which we've come to rely upon heavily. My loud complaints are made in the hope that someone will wake up over there and realize that because of their unfixed problems, they are losing some of their best customers -- who could be some of their best promoters. Time to activate the old "Ignore" filter on me, Matt, huh :)) Good trading, - Steve