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To: Mike Buckley who wrote (10446)	11/15/1999 11:36:00 PM
From: Mike Buckley	Read Replies (1) \| Respond to of 54805

I used a bold font to emphasize the most important phrases in the press release below. --Mike Buckley ============= MOUNTAIN VIEW, Calif., Nov. 9 /PRNewswire/ -- Remedy(R) Corp. (Nasdaq: RMDY), the leading provider of adaptable enterprise applications, maintains the Help Desk market share lead and is gaining significant ground in integrated Customer Relationship Management (CRM) solutions, according to a newly released market study by Aberdeen Group. Remedy is again the clear leader in the $550 million Help Desk market, more than doubling the market share of the nearest competitor. Remedy Customer Relationship Management Solutions(TM) (Remedy CRM Solutions(TM)) products tied for second place from a field of 16 rated vendors in the $2.7 billion CRM market. The 1999 Aberdeen report, Managing Customers with Next-Generation Software Applications, cites Remedy as the world's second-largest enterprise applications vendor, when ranked by number of deployed sites. The Aberdeen study noted Remedy Rapid Results(TM) -- the industry's only guaranteed rapid deployment program -- as a key differentiator in the Help Desk and CRM markets. The study also predicted growth rates ranging from 36 to 42 percent across Remedy's different lines of business this year. "Remedy is a prime company to watch," said Aberdeen's Senior Vice President, Hugh Bishop. "Remedy has the largest installed base of companies in both the mid-tier and enterprise CRM markets, where their strategy of rapid deployment and easy adaptability is ideal. This recent expansion will strengthen its competitive position by complementing Remedy's current product portfolio and architecture." "We are proud to continue our dominance in the help desk market for the 5th consecutive year as number one," said Larry Garlick, CEO of Remedy Corporation. "Aberdeen's latest ratings prove that Remedy is also quickly achieving a leadership role in the CRM market. Remedy's strategy of rapid deployment and easy adaptability is ideal for fast-moving mid-tier companies." Help Desk, CRM Integration Taking Hold Integration between the Remedy Help Desk and Remedy CRM Solutions is expanding Remedy's market share to include a significant base of CRM customers. By combining Remedy Help Desk with Remedy CRM Solutions, Sales Force Automation and other key applications, Remedy provides comprehensive solutions that can be used individually or as a collaborative, integrated suite, and ranks #2 in worldwide CRM market share, Bishop said. While CRM is focused on managing the relationship with the external customer for improved profitability, the world of eBusiness has made corporate IT infrastructures directly visible to customers and partners. Sales and customer support staff must be responsive to external customer issues that are related to eBusiness systems, making it necessary to link CRM solutions to the eBusiness Help Desk. Remedy is able to provide this critical model since Remedy's CRM and ITSM solutions are both based on the same technology, the Action Request System(R) (AR System(TM)). After years of its customers using the Remedy AR System to build their own customer facing applications, in 1998 Remedy took a leadership role in CRM by proving comprehensive and adaptable Remedy CRM Solutions applications for marketing, sales, customer support and product and quality management. Aberdeen predicts that the help desk market will grow 36 percent this year and the CRM market will continue to grow at an average rate of 37 percent through 2002, making CRM one of the hottest areas in the information systems industry. Remedy will continue to lead during this growth through partnerships, acquisitions and product enhancements. About Remedy Remedy is the leading provider of adaptable enterprise applications and the fastest solution deployments available for IT Service Management, Customer Relationship Management and Employee Workplace Automation. The average Remedy customer enjoys complete implementation in about 45 days, as opposed to one year for competing products. Over 8,000 customer sites in over 70 countries have deployed Remedy-based applications, making Remedy the number two enterprise applications vendor worldwide. Over 60% of the Fortune 100 companies use Remedy products. Remedy, its partners and its customers can quickly adapt the robust out-of-the-box functionality of Remedy solutions as business requirements change. This lets organizations establish a competitive advantage by responding rapidly-and cost-effectively-to opportunities. More information on Remedy, its products and services is available on the company's Web site at remedy.com . Remedy, Remedy Corporation, Remedy Help Desk, Action Request System, Remedy Customer Relationship Management Solutions, and Remedy CRM Solutions are trademarks of Remedy Corporation, Mountain View which are registered or pending in certain jurisdictions. All other trademarks are the property of their respective owners. SOURCE Remedy Corp.