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Non-Tech : Quote.com QCharts -- Ignore unavailable to you. Want to Upgrade?

To: Gibbons Burke who wrote (4424)	11/20/1999 7:39:00 AM
From: Matthew L. Jones	Respond to of 17977

Thank you for taking the time to let us all know what was going on in detail. Most of us users (even the most frustrated of us) really like your product and would truly like to keep receiving your quote service. I think their are a few who have experienced much worse problems than most. I have had very few problems. When it became evident to me that the mtview servers were having problems, I went into my client continuum file and put jersey at the top of my list a lot. Minimized my problems. Thanks again for your detailed response. Hope you get it all fixed soon. Matt

To: Gibbons Burke who wrote (4424)	11/20/1999 7:55:00 AM
From: HairBall	Respond to of 17977

Gibbons Burke: Now that is the kind of response many of us have been waiting to read. Regards, LG

To: Gibbons Burke who wrote (4424)	11/20/1999 12:17:00 PM
From: Mark Z	Read Replies (1) \| Respond to of 17977

Gibbons: Sometime when I ask for, say, a 5 minute chart, I get nothing. Yet if I change the time to 4 or 6 minutes, voila!, I get something. If I change back to 5, still nothing. Any idea what's happening here? This can't be queueing as I'm getting the 'odd' minute charts. BTW, this also happens with 60 minute (no 60 but I can get a 59 or a 61) and 30 minutes (no 30 but I can get a 29 or 31).

To: Gibbons Burke who wrote (4424)	11/20/1999 12:32:00 PM
From: jebj	Read Replies (3) \| Respond to of 17977

Thank you for a very good post - I am not going to ask why we are 10 days into the problem before we received it. I hope you do realize how much flack you could have stopped here and on other boards by giving us this info in a timely manner - not 10 days later. All we need to know is if SOMEONE, SOMEWHERE is hearing us and trying to do something about it. However, I will - again - ask the same two questions you don't seem to get around to answering - - 1- Why, when there are problems, does your "free" data work and the "we pay for" does not? 2- Do you intend to give us - and if so, when - access to pre/post data feeds into the full program and not just L2 and T&S? Tks jb

To: Gibbons Burke who wrote (4424)	11/20/1999 1:22:00 PM
From: brec	Read Replies (1) \| Respond to of 17977

It kept "flapping" (the technical term, according to our ops wizards) We interrupt this thread for a message from our More Than You Wanted to Know Dept.: When a router has a hardware or software problem that causes it to be working intermittently, it causes other routers near by on the network to have to update their routing tables each time the problem router goes down or comes up. These updates are relatively time-consuming and slow down traffic through the routers or block it entirely. The problem can propagate outwards, because a router which is too busy updating its tables due to an intermittent neighbor can't do its basic job and appears to be unavailable to its neighbors and thus becomes effectively intermittent itself. Thus a subnet can be brought down. This message has been de-geeked for your protection. We now return to our regularly-scheduled bitching about the bad June 23, 1998 closing price data for Amalgamated Steel and Raisin.