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Technology Stocks : eShare Technolgies (ESHR) -- Ignore unavailable to you. Want to Upgrade?

To: TheLineMan who wrote (45)	11/20/1999 3:54:00 PM
From: Jon Khymn	Read Replies (2) \| Respond to of 653

Line man, yea I'm kinda worried, too. Since Tom is much better with shorts than longs <gg> best, Web

To: TheLineMan who wrote (45)	11/22/1999 4:35:00 PM
From: Tom Hua	Read Replies (2) \| Respond to of 653

Monday November 22, 4:10 pm Eastern Time Company Press Release SOURCE: eShare Technologies MindSpring Enterprises Selects Eshare Technologies As its Customer Contact Management Solution Provider Leading Internet Service Provider Selects eShare's XChange Solution To Enhance its Customer Service Initiatives ATLANTA, Nov. 22 /PRNewswire/ -- eShare Technologies (Nasdaq: ESHR - news), a leading provider of integrated customer contact management solutions, announced today that MindSpring Enterprises, Inc. (Nasdaq: MSPG - news), one of the nation's leading Internet service providers (ISP), has selected eShare Technologies as its contact management solution provider to enhance communication between the company and its customers. MindSpring will install eShare's Xchange(TM), an interaction-driven contact management solution specifically designed to be user-friendly, enabling MindSpring's customer service representatives to proactively contact customers and provide them with the information they need in an expedited manner. The Xchange is a full-featured teleservice application based on open architecture. Features of the solution include intelligent predictive dialing, inbound call processing, call blending, unlimited scripting, transaction recording and playback, data management utilities and reports. ``MindSpring is a customer-driven company, and we select partners that can enhance our customer service operations,' said MindSpring director of call center technology, Matt Brown. ``eShare's XChange solution provides us with a sophisticated methodology to enhance our on-going customer loyalty and retention efforts.' Recently, MindSpring ranked highest in overall customer satisfaction among the seven largest national Internet Service Providers (ISPs), according to the JD Power and Associates 1999 National ISP Online Residential Customer Satisfaction Study(SM). ``We feel this partnership reflects the philosophy that both companies recognize; only by implementing solutions that enhance customer satisfaction and improve business operations can one help define tomorrow's standards for integrating technology and business leadership,' said Aleksander Szlam, chairman and chief executive officer for eShare Technologies. ``It's exciting to develop a relationship with a company whose core values are so close to those of our own.' About eShare Technologies eShare Technologies is a leading total-solution provider of unified Web and telephony customer communication solutions for customer-contact centers, e-commerce and online communities. Its customers include leading organizations in the financial services, retail, media and communication industries such as 1-800-Flowers, AOL, First USA, Citigroup, American Express, Dun and Bradstreet, Lycos and AT&T WorldNet. The company's Web addresses are eshare.com and melita.com . About MindSpring MindSpring Enterprises, Inc. is a leading Internet service provider focused on delivering outstanding service and support to its customers. By following its Core Values And Beliefs, MindSpring is committed to doing an exceptional job of serving its customers, its employees, its owners and its community. MindSpring's dial-up subscribers can browse the World Wide Web, send electronic mail, and participate in informative online chats and access more than 20,000 newsgroups. MindSpring offers local Internet access in 890 locations throughout the U. S. The MindSpring Biz division of MindSpring Enterprises is a leading provider of Web Hosting services and domain registrations. For more information about MindSpring's services, please visit the Web site mindspring.net or call 1-888-MSPRING. SOURCE: eShare Technologies