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To: Brooks Jackson who wrote (12274)	11/22/1999 11:13:00 PM
From: Ohshaw	Respond to of 20297

I have had similar experiences with Intuit. I bought Turbotax last year, and it would not install. I checked their website, and sure enough, there was a link for exactly the problem I was having. I clicked the link, and I was surprised to find that instead of offering a solution, it just opened a new outgoing email message. I thought to myself, what the hell do they want me to say here. So I just described my problem, and waited. And waited. I sent another email to the general support people and waited. And waited. They never responded. To think that they knew of my problem to the point of identifying it on their website, but never ever provided any resolution, is to make me think these guys are total IDIOTS. Their customer service is pathetic. I will never buy from them again. PERIOD.

To: Brooks Jackson who wrote (12274)	11/23/1999 7:06:00 AM
From: zuma_rk	Respond to of 20297

Brooks -- I had EXACTLY the same experience w/ Intuit, except I got the disk a couple of weeks ago and had a November 15th deadline. Same problem with logging in as you had. Here's the capper -- I called tech support this weekend and they emailed me yesterday with a new, temporary password. The only problem is that was that I'M NOT TONY VAN DER HOEK, AND I DON'T LIVE IN GEORGA...just unbelievable -- I can't wait to find out who they mailed my password to!!! *** From: <citi12@delanet.com> To: <xxxxx@xxxxx.com> Subject: new quicken password Date: Sun, 21 Nov 1999 22:11:17 -0500 November 21, 1999 Tony Van Der Hoek xxxxxxxx Alpharetta GA 300227610 Dear Tony Van Der Hoek, Per your request, "xxxxx" is your new Online Access PIN. Your User Name has not changed. Log in as usual, and you will be prompted to change your new PIN to a personalized PIN. For security reasons, this must be accomplished within 30 days of the receipt of this letter to avoid having your PIN disabled. If we can be of further assistance, please call us at 877-888-5129. Sincerely, Travelers Bank USA Customer Service Department

To: Brooks Jackson who wrote (12274)	11/23/1999 7:06:00 AM
From: D Mueller	Read Replies (3) \| Respond to of 20297

Brooks: I had the exact same problem last night after trying to install the new software. I called Intuit customer service first on my own dime because I was using an outdated number I had in my file for Quicken Credit Card. I waited for 22 minutes before I got a service rep, who then proceeded to tell me that depending upon my question they may have to charge me $1.95 a minute for the resolution. After explaining my problem he immediately gave me the number for Travelers. Travelers does not have a clue about what customer service is about. I spoke with someone who asked about the problem I was having. I told her that I could not get to the server using the last 4 digits of my SS#. She proceeded to tell me that "I" must have done something wrong during the installation. I told her all "I" did was follow the on screen directions. She told me she would have to leave a call report with her manager and it would be 2-3 business days before they can reset my PIN. And these guys want to challenge Schwab, E*Trade and other internuts for the e-commerce customer. They got a long way to go! DRM

To: Brooks Jackson who wrote (12274)	11/23/1999 8:35:00 AM
From: Bruce Prescott	Respond to of 20297

Brooks, I got my disk from Intuit a week ago and it said be sure to install and connect before Nov. 15th. I did and had the same experience you did. It didn't work. I didn't bother to call in, I'm just paying that credit card off again and going back to the one I used to use. If they would ever get their act together, it would be great to have my credit card transactions entered into quicken online, but every time I've tried it one thing or another has convinced me to forget the Quicken Card. Bruce

To: Brooks Jackson who wrote (12274)	11/23/1999 8:36:00 AM
From: Harry Franks	Respond to of 20297

Brooks, My last two Quicken Visa card statements had a flyer telling me that I'll be getting a "special" version of Quicken 2000 for my Quicken visa card. No box every came. Yesterday when I updated my stock prices it told me there was a patch to Quicken 2000 (R3). When I downloaded/installed it and then tried to go to my Quicken Visa download it asked for a password (nice but it didn't tell me I needed one and we didn't need one in the past). I called the number and got a message about the last 4 digits of my social as a temporary password. After two tries it worked. I had to assign a new password and then it connected and downloaded. I wonder if they even had to send out the "special" version on CD. I guess I'll know if it stops working after Dec. 1. Maybe I should switch to a Chase Visa card. At least that would be another online-bill via checkfree. Harry