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Technology Stocks : Track Data Corporation TRAC -- Ignore unavailable to you. Want to Upgrade?

To: 2MAR$ who wrote (556)	11/24/1999 9:28:00 PM
From: Richard V Davis	Read Replies (4) \| Respond to of 2005

2MAR$ I am Rick Davis, VP of Operations at Track Data Corporation. I hate to ask you to repeat your tale of woe but if you would private message me with the details of your problem(s) I will assure that they are addressed at the highest levels. Regardless your leaving or staying with MyTrade I would like to make sure that you receive satisfaction. As you may or may not know, data volumes in market data and trading have more than doubled in the last year. Systems are to sensitive to these data volumes. As Barry Hertz said today in his chat, the recent issues are not capacity related by fall out of our ongoing efforts to provide the best service possible. I personally apologize for your distress. I just hope that the other players in this sector are as ready for the coming months as we are. Track Data is dedicated to zero customer disatisfaction. Period. I and all of us at Track will leave no stone unturned to resolve any issue. If you want to make the effort to provide me the information I will look into it immediately Friday morning. Rick Davis Track Data Corporation

To: 2MAR$ who wrote (556)	11/24/1999 11:58:00 PM
From: PEWD	Read Replies (1) \| Respond to of 2005

And as I posted on another thread, please come to the myTrack public chat channel Friday morning after open. Ask the host on duty to locate me. I will personally locate a member of the management team and get them on the phone with you. If you will post your myTrack user id here, or send me a SI message with your name and phone number, we can get the process started even quicker. To repeat what Rick said, I offer the apologies of the entire myTrack team for the system difficulties we experienced this week. We make no excuses - we goofed. We will fix the issues that we are facing. We will improve the support process. Changes are already underway. On another note, something was mentioned about discounts for active traders. Please review our rebate program, at www.mytrack.com then click the 'about online trading link' then 'Frequent Trader Rebate Program'. You can receive rebates of up to $160/month under the current rebate program. hostPAUL MyTrack