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To: BitWizrd who wrote (12368)	11/29/1999 12:38:00 AM
From: Brooks Jackson	Respond to of 20297

Re Quicken Credit Card "horror story" -- Bit, I'm glad your new password worked. Mine, alas, has been screwed up a second time and I am currently "locked out" of my own account. And to add injury to insult, Travelers has discontinued tech support for Quicken over their toll-free number. This is new in the last week, I'm told. I have to call a toll line in Delaware tomorrow to plead with them to fix the problem they have created. And now this -- Quicken's web site says the new Quicken credit card passwords WILL NOT WORK WITH THE PIN VAULT. You will have to entere your password manually every time. Imagine that -- the only password that won't work with a Quicken pin vault is a Quicken credit card. What a situation.

To: BitWizrd who wrote (12368)	11/29/1999 9:46:00 AM
From: zuma_rk	Read Replies (4) \| Respond to of 20297

Thanks for the "heads-up" on Quicken's credit card. I gave it another shot this morning using the last 4 digits of my SSN, and it worked without a hitch. Tried it a second time, though, and it bombed out. Go figure... Brooks - regarding the PIN vault -- I can't believe that if the PIN works (granted, a BIG "if"), that it wouldn't work in the vault, as all it does is feed the dialog box with the proper login codes. I'll give it another shot tomorrow and let you know if I have any success. What a PR blow to Intuit -- you spend mega-bucks mailing out CD roms to everyone to FIX a bug, and you wind up alienating EVERY SINGLE credit card customer who now can't access their accounts! What a fiasco...