To: JDN who wrote (3331 ) 11/30/1999 11:54:00 AM From: mthomas Read Replies (1) | Respond to
JDN et al., re AOL: anyone posting here is sophisticated enough to determine how cumbersome AOL is, once another SP is tried. I was with AOL for 7 years, but they started getting too big and bossing the users around, so I tried: MSFT, PacBell, Compuserve (2nd time) all at the same time with AOL. MSFT won hands down. I tried many different access numbers across the nation. I cancelled all of them except MSFT, took a few weeks to get used to the email, I use a PC, WIN98, so MSFT is extremely compatible. I cancelled Compuserve back in February 99, they kept billing me, went through the credit card company, got it o.k. after umpteen telephone calls etc. Yesterday I get a notice from Compuserve they are threatening to go to collections for $29, which they refunded to me 3 months back, because they can no longer get authorization from my credit card company to bill me, because they straightened it out with Visa and quit sending bills, credited me, and still do not know what they are doing. The only worse folks are ATT or PacBell, or actually not worse, just as bad. MSFT has excellent support, AVAILABLE PERSONNEL, ease of billing, they do not block my email nor do they block web pages (AOL blocks, or impedes the downloading of pages that compete with their sales agreements, kinda like at a football game where you gotta eat their trash or go hungry). If you never tried any others but AOL, do yourself a favor and try someone else.
