Silicon Investor (SI) -- The First Internet Community

STOCKTALK

We've detected that you're using an ad content blocking browser plug-in or feature. Ads provide a critical source of revenue to the continued operation of Silicon Investor. We ask that you disable ad blocking while on Silicon Investor in the best interests of our community. If you are not using an ad blocker but are still receiving this message, make sure your browser's tracking protection is set to the 'standard' level.

Technology Stocks : Quintus (QNTS) -- Ignore unavailable to you. Want to Upgrade?

To: sam who wrote (50)	12/13/1999 9:29:00 AM
From: $Mogul	Read Replies (1) \| Respond to of 139

Quintus Corp (a) QNTS SG Cowen Buy

To: sam who wrote (50)	12/15/1999 8:32:00 AM
From: sam	Read Replies (1) \| Respond to of 139

United Airlines Deploys Quintus' CallCenterQ as Part of Efforts to Increase Customer Satisfaction Business Editors and High Tech Writers FREMONT, Calif.--(BUSINESS WIRE)--Dec. 15, 1999-- Uniquely Tailored Technology Will Help World's Largest Airline Identify and Resolve Customer Issues Quintus Corporation, provider of contact center solutions for e-customer relationship management (eCRM), today announced that United Airlines has deployed a customized version of Quintus CallCenterQ(TM) software as a component of the airline's efforts to increase customer satisfaction. Quintus and United Airlines collaborated to develop a packaged solution uniquely tailored to the needs of the airline's Customer Relations Department at its World Headquarters in Chicago. The system will help United respond to customer inquiries quickly and efficiently and identify overall customer concern trends. United, the world's largest airline, is investing hundreds of millions of dollars in support of its Customer Satisfaction Philosophy (CSP). "United's success will be determined by our ability to satisfy our customers' expectations," noted Denise Harvill, Director Customer Relations. "CallCenterQ will support our customer satisfaction efforts by providing our employees with an efficient and effective resource to manage communications with our customers." Before choosing Quintus' solution, United sought a way to integrate the multi-media channels of communication that customer relations representatives need--the ability to reach out to customers via telephony, FAX, traditional mail and e-mail. Working with United's Information Services Division, the Customer Relations department reviewed products from several leading call center vendors. Quintus was chosen for the company's vision and expertise, as well as the adaptability and performance of its software. "United continually explores opportunities to employ cutting-edge technology in our pursuit of unmatched customer satisfaction," said Rich Sowiak, Director of Applications Development at United's Information Services Division. "After working with Quintus to develop this product, I'm convinced they share United's focus on satisfying customers." CallCenterQ is a component of Quintus' eContact(TM) suite, which offers contact centers a single solution for routing and managing customer interaction across all forms of electronic and voice-based media. CallCenterQ is a powerful desktop application designed for large, multi-function call centers that provide a combination of service, telesales and telemarketing. "As a leader in comprehensive contact center solutions, Quintus receives constant affirmation that it is uniquely able to provide the right solutions for customer service," said Alan Anderson, CEO of Quintus. "Today's announcement is a strong validation that Quintus' CallCenterQ software, part of the company's eContact suite, is the ideal choice for major companies like United Airlines." quote.bloomberg.com