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Non-Tech : Complaints About Schwab -- Ignore unavailable to you. Want to Upgrade?

To: Stan Michael who wrote (136)	12/16/1999 3:44:00 PM
From: Brian Sullivan	Read Replies (1) \| Respond to of 196

Another nice one is that the intra-day charts that you can ask for by clicking the little chart icon on the real-time quotes line have been showing up as yesterday's intra-day chart this week. They use to work for me before this week. Make sure you upgrade to their signature Services, as if you are not in that you're just a gnat to them. You get a new phone number to call and wait from.

To: Stan Michael who wrote (136)	12/16/1999 3:45:00 PM
From: cirrus	Respond to of 196

I am a Schwab Signature Platinum account holder. We are a supposed to get priority service from our designated "Team". Hell, they even sent me a Holiday card with my team's picture. Not too long ago I was able to get a Schwab rep on the phone in instantly, then a few minutes. The last few times I needed to call it took perhaps 20 minutes, after which I hung up. I share your perception of vastly increased hold times. Thankfully, I rarely need to call.