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Non-Tech : Quote.com QCharts -- Ignore unavailable to you. Want to Upgrade?

To: trade15 who wrote (5019)	12/20/1999 11:40:00 PM
From: Richard Estes	Respond to of 17977

Like most things, there are those like me that feel it is best thing out there, PERIOD. And there are those unhappy with service. I have used about 4 different RT vendors in last 6 years. In the past, I went with the sat/cable connections. The net/modems came to a point where I made the jump and have never looked back. I think it is the best featured service out there and it is cheap to boot. I have used it for one year, I have never had a reason to call them. They seem to have a problem providing customer support to those that feel they need it. They say that will change with increased staff. I don't know if they have a free trial now, check their site. But unlike many services, they bill monthly so you can leave any time. You can get stuck with a loser for a year or more with other vendors. Remember there are well over 5000 users of Qcharts, you see only about 50 to 100 here. Be sure you have a good Net connection, but that goes for anything on the net. I am not connected to company in any way.

To: trade15 who wrote (5019)	12/21/1999 5:26:00 AM
From: Eski	Respond to of 17977

Duane, for the money you can't beat it. But you get for what you paid for. I'm not all that happy with it, but it's cheap compare to Real Tick III which is a far superior program IMO but with Level 2 will run you around $300 a month versus $130 or so with Qcharts. The Level 2 on Qcharts is very weak IMO not as flexible as I would like. I won't even mention the constant delays and I have cable modem and regular ISP. It seems the more newer versions they come out with the worst it gets. Well I'm done.

To: trade15 who wrote (5019)	12/21/1999 5:32:00 AM
From: Matthew L. Jones	Read Replies (3) \| Respond to of 17977

Duane, I'm sure that this will generate a host of "you just don't get it" posts from the dissatisfied, but I will answer nonetheless. I THINK THIS IS THE SINGLE BEST QUOTE AND CHART PROGRAM AVAILABLE UNDER $500-600 PER MONTH. Is it perfect? No. Does it get blamed for a lot of connectivity issues? No doubt. On balance, I believe this company to have the largest number of servers (most redundancy) of any quote service I have used and I currently have three. There are some on this thread who have legitimate issues. They tend to be traders whos style requires a relatively large "hot list" of active symbols and a constant flipping between charts of those symbols. If this is your style, good luck. But then, good luck anywhere. The internet is still relatively primative and data flow issues and bandwidth remain the biggest challenge facing this frontier. There are also a fair amount of "gripers" who want to pay for the cheapest level of service and receive the features of the full package, those who feel like their world will not be right until Q-Charts prints a manual (funny, I have MS Office 97, Windows 95, Windows 98, and Quicken 98 which all probably sold more copies than any other software in the history of software and not a single one came with a manual and I somehow managed to use and enjoy them anyway). I highly recommend the service. Have had nearly no problems at all. Much less than any previous or present quote service (BMI, DTN, Bridge, PC Quote, S&P Comstock, Townsend RT-3, Interquote-- satellite, cable, and internet). If you are a 100 symbol chart flipper, God bless you... I don't know what to recommend-- probably a trading room with lots of redundancy and a direct line to several providers. For less demanding use, I don't think you can beat Q Charts. Finally, Q-Charts has recently closed their acquisition by Lycos. There are some personnel changes involved and the normal organizational issues happening right now so this is a very tough time considering their recent rapid growth. Furthermore, this past weekend they rolled out a new version of the web based product (as you have probably noticed) and I'm sure that their customer service department was overwhelmed yesterday, as the new version had a couple of "new features" which were not particularly popular. I'd give them a day or so (or email the support guys directly which generally is a quicker way of getting to knowledgable tech support guys anyway). If I can answer any questions, don't hesitate to ask. I am a very satisfied user, although I have grown weary of trying to help those whose demands are probably too high for this product or those who seem to not want to resolve their issues, but just to gripe. By and large, there are many satisfied users out there in spite of the acquisition, the parabolic growth (and the resulting support lag), and the normal technical issues associated with the net. Matt