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To: Michael F. Donadio who wrote (7303)	12/23/1999 11:17:00 AM
From: Scrapps	Read Replies (2) \| Respond to of 9236

Michael, here is another with the opposite results for PacBell & COVD. Covad Deploys Automated Ordering Process in Pacific Bell Territory, Speeding Up Installation Time by 25 Percent First Broadband Service Provider and Phone Company to Fully Automate DSL Loop Ordering Process SANTA CLARA, Calif.--(BUSINESS WIRE)--Dec. 22, 1999-- Covad Communications (Nasdaq:COVD - news), the leading national broadband services provider of high-speed Internet and network access utilizing Digital Subscriber Line (DSL) technology, today announced deployment of the first completely automated loop ordering process between a nationwide DSL broadband service provider and a local phone company. Covad and Pacific Bell worked together to implement and deploy an automated loop ordering process throughout Pacific Bell's entire region. The electronic bonding speeds-up and simplifies the loop ordering process, enabling residential and business users to get Covad DSL installed at a much faster rate. ''Automating the ordering process enables Covad to continue accelerating installation rates and better fulfill the tremendous demand for our broadband services,'' said Robert Roblin, executive vice president of sales and marketing for Covad. ''Pacific Bell is the first phone company to implement this automated system with us. It provides a faster and more cost effective process that benefits everyone involved, and we look forward to other phone companies following Pacific Bell's lead.'' Electronic bonding simplifies DSL deployment by enabling automated flow-through between Covad, Internet Service Providers (ISPs), and supporting phone companies. Prior to automation, Pacific Bell manually processed all Covad loop orders, which resulted in increased loop order processing costs and delayed installation. Today, with Pacific Bell's participation and support of the automated system, Covad and its customers are experiencing the following benefits: -- 25 percent decrease in average installation time -- 50 percent reduction in average loop order administration costs as human intervention is unnecessary -- 70 percent reduction in average loop order costs paid to Pacific Bell -- 90 percent reduction in the average time it takes to get a confirmation from Pacific Bell to deliver a loop The automated solution is advantageous for Covad and supporting phone companies, as well as Covad's ISPs and their Covad DSL subscribers. The solution enables ISPs to pre-qualify, order, and provision Covad DSL services for subscribers in a fully automated fashion. Once a subscriber places an online order, the order is fulfilled without human intervention all the way through provisioning the circuit on the network and ordering the loop with the phone company. The process is completely transparent to the subscriber and translates into faster service qualification, quicker installation and reduced costs. The automated solution is based on Covad's open and flexible xLink (pronounced ''cross link'') platform, an XML (Extensible Markup Language) based application programming interface (API). Covad's xLink platform allows phone companies, ISPs and other Covad channels to leverage Covad's industry leading flow-through provisioning system. The platform makes it easier for ISPs to add DSL services to their product portfolios, simplifies the overall process of DSL ordering, and improves the overall scalability of DSL deployment. biz.yahoo.com Merry Christmas to you also.

To: Michael F. Donadio who wrote (7303)	1/4/2000 3:06:00 AM
From: Scrapps	Read Replies (1) \| Respond to of 9236

Free DSL no April Fools' stunt Broadband Digital Group says it aims to roll out free broadband access to consumers on April 1 -- but question marks remain over deployment issues. By Steven J. Vaughan-Nichols, Sm@rt Reseller January 3, 2000 2:22 PM PT AltaVista Free Access, NetZero, Tritum Network and a host of others are offering free Internet access. With so many ISPs offering free 56K-modem Internet access, can it be much of a surprise that Broadband Digital Group wasn't far behind in launching FreeDSL, the first free broadband consumer Internet-access service? The rest of the story is here..... zdnet.com