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To: Tony Viola who wrote (95193)	1/6/2000 4:32:00 PM
From: Joey Smith	Read Replies (1) \| Respond to of 186894

Tony, many retailers are as mad at CPQ as GTW is at Intel. The blame is being passed around...cpq blaming certain component suppliers, suppliers saying its not their fault, etc. Return rates ABNORMALLY HIGH..I don't think we've heard the last of this. joey

To: Tony Viola who wrote (95193)	1/6/2000 4:54:00 PM
From: John Koligman	Read Replies (1) \| Respond to of 186894

Tony, the problem looks to be exhaustion of WIN98 resources due to a bunch of TSR's. Rudedog lays it out pretty well in this post. Regards, John To: jim kelley (150484 ) From: rudedog Thursday, Jan 6 2000 10:37AM ET Reply # of 150607 Jim - this problem is too many CPQ TSR's That's what it looks like to me also - these machines are the very fast 750MHz athlon boxes, and it looks like the boys in the consumer group went over the top loading them up with special stuff right at the same time that MSFT introduced Win98 second edition, which also loads a bunch of new TSR stuff. The boxes work fine out of the box, but then when a user loads say the AOL client package (which has its OWN bunch of TSRs) or any of a host of similar things, the Win98 fixed resource pool (which is unchanged from the early days of the OS) gets used up. And just to make things more enjoyable, the Presario "on-off" button does not really connect to the power supply - it connects to a set of software which does a "safe shutdown". This feature (which I happen to like) keeps non-technical users from bombing their system with a power-down when files are open etc... - the reset button works the same way. But guess what - if there are not enough resources to run the shutdown programs, the buttons don't work. Somebody clearly got carried away at CPQ on this one... if you look at the "fix" on the website, it involves removing a bunch of the fancy TSRs. The "revised" quick fix CD supposedly also takes a bunch of the "value added" stuff out of the boot sequence. As far as TP's comments - the fact that the Presario on-off and reset buttons are "soft" explains why once the system gets locked up, it won't reset. BTW - it's not actually "locked" just VERRRRY slow... Next Previous \| Previous \| Next \| Respond \| View reply to this message Quotes - 100-Day Chart - News - Profile - Earnings - Discussion - Computers View SubjectMarks