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To: Process Boy who wrote (96937)1/20/2000 5:13:00 PM
From: Burt Masnick  Read Replies (2) | Respond to of 186894
 
PB: Re:The institution is called Postmortem. It can be painful (probably by design), but the idea is that we learn from mistakes.

Interesting. The problem seems to me to be to get at the unbiased information, even though it may be painful in retrospect to be an individual involved in the process that was less than optimal. In many shops, fear of retribution keeps information from coming forward, especially if the information means that something YOU did was not up to snuff. In some companies I've been involved with the President never got bad news. Several presidents were so ill tempered and vindictive that they only got horrible news when the problem had metastacized into something horrific and finally surfaced publicly. If Intel has a good way to surface information and solutions, however painful they are in retrospect, without flaying people, they have discovered an extraordinary and powerful tool in running an effective, efficient company. Thanks again for the info.

Burt



To: Process Boy who wrote (96937)1/20/2000 5:18:00 PM
From: Windsock  Respond to of 186894
 
PB - Re: "The institution is called Postmortem. It can be painful"

Yes it can, particularly when the subject is still awake during the autopsy examination :-)

Seriously, the proces works well when the focus is "how do we do better next time" and not on finding a scapegoat. Read Andy Grove's book on how the process is supposed to work.