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Non-Tech : Quote.com QCharts -- Ignore unavailable to you. Want to Upgrade?

To: HairBall who wrote (5795)	1/29/2000 12:12:00 PM
From: Matthew L. Jones	Read Replies (1) \| Respond to of 17977

Larry, Yes, I remember that you were the one who recommended QCharts to me. Thank you again. I am not trying to say that QCharts is perfect. We all know it is not. But... it is a very good program. I don't know about the "good old days" because I have only known about them since September or October, but for my style of trading I could not possibly ask for any better usability. BUT, I know that some are not having that level of success. The primary reasons are that their particular style is very resource intensive and QC is admittedly at the very hairy edge of capacity. Live Charts is way over capacity. I know that servers are being put online to fix the capacity problem. What I am attempting to do is help those whose style is causing them to experience poor quality, to "work around" the problems. I have discovered a few "tricks" which will optimize performance in the light of the capacity issues. Those amount to a) locating servers which have best data flow to your area and locking those in, and b) preloading your tickers in during non peak times to put the bulk of the data in your temp files before the system resources begin to get slammed. That doesn't cure the capacity problems, but at least minimizes their impact on your performance. When the capacity issue is finally solved, many of the interruptions caused by QC rerouting users to different servers (capacity management) will go away. It happens to me a couple of times a day as well. Although in fairness, it happened all the time to me on Real Tick 3 (probably every 45 minutes). It happens a few times a day on Interquote as well. I won't begin to tell you the nightmares I had with DTN or BMI. I do want you to know that Quote.com is well aware of their shortcomings and is trying to be responsive. I have had problems using their email management provider for a week (their servers make Live Charts seem like light speed) and in two days after making a detailed request to improve service, they are switching providers. The management culture there is very responsive. The company morale (or espri de corps) is better than any company I have ever seen-- even with the current nightmare scenario. I can assure you, it will get fixed. There are really a lot of people that care about quality working here. This company has a different culture than any I have seen before. That is why I defended them. That is why I agreed to work for them. And that is why I continue to be an advocate (off the clock, so to speak) By the way, the QC reps that come on here are doing it over and above their client services "quotas". This really is a good company and I will remain grateful that you recommended them to me. Matt BTW, I did not mean to imply that "you" were the problem. Sorry if it sounded that way.

To: HairBall who wrote (5795)	1/29/2000 9:52:00 PM
From: Robert Graham	Read Replies (2) \| Respond to of 17977

I agree 100% that corrupted cache files demonstrates a bug in the program. I am surprised that there are others that think this is the user's fault. I am also aware of other problems with the software that certainly are not the user's fault. It is too easy to blame the user on something that should of been handled better or correctly by the software. Even though I have had problems with reliability, my major problem with quote.com is not in this area. It is with the company's policy itself. Quote.com does not accept checks, even certified checks, for payment of services. Quote.com does not accept any form of payment other than credit card. This came as a surprise to me. Now what business is in the position to be able to turn down cash? Since I have had a missing credit card, I needed to put a hold on that account. Now what am I to do? I need my data feed to trade. But having no other credit card, I cannot pay my bill with quote.com even though I have a great desire to do this. I have money I want to give to quote.com. But quote.com simply is not willing to take it. I now have no choice but find another data feed provider. So in the end, it was not the technical problems with the software that had me looking for another service provider. It was the business itself in its policies toward its customers. Bob Graham