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Non-Tech : Quote.com QCharts -- Ignore unavailable to you. Want to Upgrade?

To: Michael Watkins who wrote (5960)	2/9/2000 8:07:00 PM
From: paulr1	Respond to of 17977

Sure, I'll research it further when I get in tomorrow. It's hard to reject 'RTFM' questions when there isn't a manual yet, but one is on the way. We're also getting a new system for the Help section and FAQ's, which looks great, is easy to maintain and update, and should make a major difference in allowing people to help themselves find the answers. If the answer is easily found than many calls can hopefully be averted. But there is always the Draconian response too 8^) ~Paul

To: Michael Watkins who wrote (5960)	2/10/2000 11:10:00 AM
From: jebj	Read Replies (2) \| Respond to of 17977

>At any rate, if you tell people on the call distribution queue that you are going to ask for a credit card number and charge them if its a "how to use" question as opposed to "I am down", perhaps call volume will drop off. Draconian, but effective. - Mike If this ever happened, it would be the last time I used QC - I refuse to pay for information which SHOULD be provided to me with the fee for the service or cost of the program. Having said that, I have not called QC in over 6 months because I found it a complete waste of my time - hopefully that is improving. IF - a very big IF - when I called a "pay for answers" service with a question and they COULD POINT ME TO THE ANSWER IN A MANUAL that I have been provided with then I would be happy to pay for the call. However, IF THEY CAN'T point me to information they have have already provided me with OR if they DON'T SOLVE MY PROBLEM, why should I pay for the call and time? jb