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Technology Stocks : Siebel Systems (SEBL) - strong buy? -- Ignore unavailable to you. Want to Upgrade?

To: D.B. Cooper who wrote (3386)	3/9/2000 9:29:00 AM
From: D.B. Cooper	Read Replies (2) \| Respond to of 6974

Hope this hasn't been posted yet Company Press Release British Telecom Wholesale Services and Solutions Standardizes On Siebel eBusiness Applications World-Class Carrier Launches eBusiness Transformation, Unites All Sales Channels in a Bid to Create World's Largest-Volume Communication Ordering System SAN MATEO, Calif.--(BUSINESS WIRE)--March 9, 2000-- Siebel Systems, Inc. (Nasdaq:SEBL - news), the world's leading supplier of eBusiness Application software, today announced that the wholesale arm of BT will standardize its customer service, sales and marketing on Siebel eBusiness Applications. BT Wholesale Services & Solutions (BT Wholesale) has inaugurated this transformation first with the launch of e.Co Order, a new Web-based ordering service. e.Co Order relies on Siebel eBusiness Applications to link customer service, sales and marketing across multiple channels -- from the Web, to phone, and email -- to improve customer service and satisfaction among BT Wholesale clients such as Cable & Wireless, Thus, Telstra, Colt, MCI Worldcom and many other global telecommunications companies. BT is one of the top three European telecommunications providers, and BT Wholesale Services & Solutions is a market-leading supplier to other operators in the European telecommunications and data services market. BT Wholesale provides more than 300 established and emerging telecommunications companies with communication products and services, which may be sold directly or as part of a wider service package to end-user customers or to other third-party customers. Until now, more than 700 BT Wholesale professionals have managed sales and customer service through a fax-based request system. Customers complete and fax service request forms to place a total of 30,416 orders on average each month. Service professionals review, verify and confirm the orders and complex specifications, such as multiple service delivery destinations, by fax, and respond to requests for order status through the same channel. BT estimates demand for Wholesale services could increase as much as six-fold this year, but the fax-based sales and customer service infrastructure is insufficient to grow quickly enough to accommodate this surge in demand, and would require hiring on a massive scale to process new orders and ensure customer satisfaction. To capture this tremendous business potential, BT Wholesale has chosen Siebel eBusiness Applications to standardize and unite its sales, service and marketing infrastructure in a single, comprehensive multi-channel system that extends management of customer relationships beyond fax- and telephone-based contact to multiple channels, including online, in-person and phone contact. e.Co Order expands the previous sales and service infrastructure from the fax machine to the Web (and beyond), freeing customer interaction from the limitations of a single channel and allowing BT Wholesale to scale up to meet demand. Siebel eBusiness Applications allows e.Co Order to link with legacy back-end systems, to make the most of prior technology investments without added expense; it also will make possible future initiatives such as online quotations for products and services, online billing and collection, and online procurement of telecommunications equipment to expand or launch new services. ``BT Wholesale Services & Solutions anticipates processing more than two million orders through the end of 2001, representing a six-fold increase in volume. Our decision to standardize on Siebel eBusiness Applications was based on its robust, world-class technology and Siebel Systems' renown for complete customer satisfaction,' said Stuart Horwood, director, BT Wholesale Services & Solutions. ``We must ensure customer satisfaction and make it easier for our customers to work with us, if we are to translate our projections into real, long-term growth. Siebel eBusiness Applications allow our customers to choose any channel of communication that suits them -- and does not require significant additional investment to integrate viable back-end systems that are already in place.' According to Darren Entwistle, chief commercial officer, Cable & Wireless Communications, ``Cable & Wireless heartily applauds BT Wholesale's decision to standardize on Siebel eBusiness Applications. e.Co Order is revolutionizing the way BT Wholesale operates, and as a primary customer, we are pleased to benefit from much simpler, much faster order processing and responsiveness. e.Co Order complements our electronic trading and transformation strategy and we look forward to this interface service significantly improving process performance and for the opportunity for further enhancements in the future.' biz.yahoo.com Good Luck Don