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Technology Stocks : Track Data Corporation TRAC -- Ignore unavailable to you. Want to Upgrade?

To: 2MAR$ who wrote (975)	3/31/2000 8:06:00 PM
From: 2MAR$	Respond to of 2005

Of Course , if one was just using MyTrack News and database by itself, you may not have the same amount of troubles.... ...but then ontop of that, you add the Trading platform and order~routing etc, and you wind up with some kind accident prone over taxed platform. Who knows? Does anyone? I know the problems of orders getting hung up, am gap data- freezes, delayed executions, orders not getting cancelled and delayed, EOD problems ---->have happened in the past and continue to happen. These problems are real and all been documented here on this thread, going all the way back to the fall and before: Subject 20827 Trying to get an answer out of these people as to when they will finally get these issues resolved...or appraise us as to what the are doing about it--->is like trying to pull teeth! LOL! seems just adding more users is their only goal here...and pumping up the stock! :-) 2MAR$

To: 2MAR$ who wrote (975)	4/1/2000 1:35:00 AM
From: Investor Clouseau	Read Replies (2) \| Respond to of 2005

2MAR$, I respect your trading but I personally have almost no problems with MyTrade, and certainly far fewer than my other brokers. You have been complaining about MyTrade since last fall; since you have not changed to another broker I must surmise that you have been unable to find anything better than MyTrade. Because MyTrade affords you the chance to communicate with the MyTrade staff via their ICQ like chat channels, of course you see "pandamonium" periodically. I venture to say that things are much worse at E-Trade or NDB (which you could see if they had chat channels) when their systems are down, and they don't even give you the emergency system alerts that MyTrade does. You can also quickly communicate to the MyTrade staff through the chat channels, unlike other OLB's. The fact that a VP of TRAC responds to you, the system alerts etc. are just two of the things that prove to me that TRAC is a company sincerely trying to build the premier OLB in the world. I'll also refresh your memory about CyberCorp from the post on this thread. Please quit whining and move your account to them, like you said you were going to do months ago; To: klambet who started this subject From: boring Wednesday, Mar 29, 2000 5:56 PM ET Reply # of 977 A message about CyberCorp: Today I had problems with my options Beta display so I called tech support, I followed their guidance and they found nothing wrong, they sent me to brokerage where again nothing was found wrong so they sent me to tech support, they started again and repeated the same things again finding nothing wrong, they sent me to brokerage, we are now more than 30 minutes into this issue and they don't have a clue as to what is wrong, I did everything including reinstalling the software to no avail. I sent an email to Jo Spier their customer support person, she got me in the loop again, by now I was ready to kick someone did everywhere with no the same learned answers, where was the intelligent trouble shooter, I was then called by the head Options guy, Kevin, he put me back through tech support, its now hours into this problem,I assume he is giving me their best person to solve the problem, WRONG, when he gets through will the reload process I try to put up a display screen, but my layouts are gone, all seven layouts are gone, the dodo "apurva" had me do things that wiped a weeks work out. I was getting rather hyper before the trashing of my time and effort but now I was irate and let him have it with both barrels, a whole weeks work gone, no apology from him just excuses so after giving him down in the country I hung up mad as hell, next thing I know my screen goes blank and a message appears, my account has been terminated, THIS IS WHAT YOU'D EXPECT TO HAPPEN TO A CUSTOMER, they cause you problems then expect you to bow down when you are the loser, well folks I guess they think they have me by the balls but I have news for them, neither me nor anyone else should have to put up with this kind of exercising of power, especially when their average customer is worth 20,000 or more in business a year, the end of this will come when I have cost them what they have cost me, so beware if you are considering CYBERCORP, they may very well do the same to you if you don't do the worship thing, the end of this issue will come only when they realizetheir mistake, other wise I'l promise to let folks know to beware of CyberCorp, since they were bought by Schaub they are now the big boys and we are the slaves

To: 2MAR$ who wrote (975)	4/1/2000 8:02:00 AM
From: Richard V Davis	Read Replies (5) \| Respond to of 2005

Mr Mars Firstly I believe that this is the only time in which I have asked you if you wish to resolve problems or rant. If I have used such terminology in the past please point it out to me and I will stand corrected. Certainly with an internet delivered push data stream technology some individuals will experience data transport problems. I believe that is what is happening to you at the open and at EOD. We have commands built into the chat function which will help customer support diagnose causes of data stream problems. Those diagnostics need to be executed at the maximum data volume times ie, at market open and close. Track Data makes every attempt to keep it's members informed real time as to system problems. Track Data will continue to do so while striving to deliver a quality set of products. Rick Davis Vice President, Track Data Corporation